Aftersales Service Engineer/（暖通）售后服务工程师_TT (职位编号：REF79491O)
博世热力技术（北京）有限公司
- 公司规模：150-500人
- 公司性质：外资（欧美）
- 公司行业：机械/设备/重工
职位信息
- 发布日期：2021-01-12
- 工作地点：上海
- 招聘人数：若干人
- 工作经验：3-4年经验
- 学历要求：招若干人
- 语言要求：不限
- 职位类别：售前/售后技术支持工程师
职位描述
Company Description
Job Description
Qualifications
About Bosch Thermotechnology China
Bosch Thermotechnology started its investment in China in 2000 and belongs to the German Bosch Group. Bosch Thermotechnology in China aims to provide customers with industrial/commercial boilers, air-conditioning and ventilation systems, residential wall-hang boilers, residential gas water heaters, residential electrical water heaters, heat pump water heaters, residential air purifiers and water purifiers.
Bosch Thermotechnology in China provides Innovative solutions that are also energy-efficient and eco-friendly in order to create comfortable and smart home life and have perfect interpretation of "Invented for life"
Job Description
岗位内容
- 各产品线技术支持。
- 超期信息、投诉信息跟踪处理。
- 不良配件审核，退换机推进跟踪。
- 系统管理，流程申请。
- 服务商技术和流程培训以及管理。
- 线上平台投诉跟踪及退换机管理。
岗位职责
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- 辖区内各产品线信息跟踪处理;
- 辖区内服务暖通产品现场技术支持；
- 服务商的管理（含区域内服务商技术培训和流程培训）；
- 辖区每天超期信息清理,投诉信息处理跟踪;
- 不良旧件、旧机回退审核登记，汇总，申请，新件跟踪状态;
- 对应产品线工厂质量问题对接；
- 线上各平台投诉及退换机管理。
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Qualifications
岗位要求
- 本科学历，暖通、热能以及机械等相关专业优先。
- 至少三年左右HVAC行业相关经验，优秀的问题解决能力。
- 良好的沟通能力。
- 良好的办公软件处理能力 （如Excel,Word等）。
- 基本的英语读写能力。
职能类别：售前/售后技术支持工程师
公司介绍
博世热力技术(北京）有限公司是Bosch Thermotechnik Holding B.V.（博世热力技术控股有限公司）在中国的独资子公司，于2000年成立，主要向中国市场销售来自欧洲的多种系列铸铁锅炉、钢制锅炉、壁挂炉、太阳能、热泵、热水器及其配件等。公司总部位于北京，目前共有员工300余名，其业务遍及全国 36个省市，并分别在上海、西安设有分公司及售后服务中心,在南京建有生产太阳能产品的工厂。为各类用户提供完整的供热系统解决方案，而不是单单作为锅炉供应商，正是博世热力技术(北京)有限公司的发展目标。
Bosch Thermotechnology (Beijing) Co., Ltd. is wholly foreign owned subsidiaries of Bosch Thermotechnik Holding B.V. Founded in 2000, the company is mainly in business of distributing products to China Markets, including Cast-ironing Boilers, Steel Boilers, Wall-hung Boilers and its accessories, water heater, as well as Solar and Heat pump products. The head office is located in Beijing. There are above 300 staffs. Our business spread over 36 provinces around China, and have branch company and after sales service centers in Shanghai and Xi’an. In Nanjing, there is a manufactory of solar products. Our mission is not only to be a boiler supplier, but also to provide entire heating system solutions to meet various requirements by our customers.
Imprint: ****************/en/terms-of-use/provider
Privacy Statement: ****************/en/terms-of-use/privacy-statement
Bosch Thermotechnology (Beijing) Co., Ltd. is wholly foreign owned subsidiaries of Bosch Thermotechnik Holding B.V. Founded in 2000, the company is mainly in business of distributing products to China Markets, including Cast-ironing Boilers, Steel Boilers, Wall-hung Boilers and its accessories, water heater, as well as Solar and Heat pump products. The head office is located in Beijing. There are above 300 staffs. Our business spread over 36 provinces around China, and have branch company and after sales service centers in Shanghai and Xi’an. In Nanjing, there is a manufactory of solar products. Our mission is not only to be a boiler supplier, but also to provide entire heating system solutions to meet various requirements by our customers.
Imprint: ****************/en/terms-of-use/provider
Privacy Statement: ****************/en/terms-of-use/privacy-statement