上海招聘

Responsibilities

1) Provide support and guidance to dealers regarding all service and customer related issues;

支持和指导经销商的一切服务和与客户有关的行动；

2) Offer training to service personnel of the dealers in order to transfer LIEBHERR concept, advantages and corporate culture;

培训经销商服务人员，传输LIEBHERR的技术理念，优势和企业文化；

3) Assist dealers in establishing service network/team, warranty claim and after-sales service process, spare parts sales workforce and sales process etc.;

协助经销商建立服务网络与团队、制定保修索赔与售后服务流程、建设配件销售队伍与销售流程等；

4) Make every possible effort to standardize the regional LIEBHERR service image, such as: deployment of service vehicles and standard tools, classification of technical documentation, standard work uniforms, reminder of safety and cautions for operators and related services personnel;

尽一切可能和努力，规范该区域LIEBHERR的服务形象，譬如：服务车的配置，标准工具的配置，技术文档的归类，工作服装的标准化，以及对操作手以及相关服务人员安全意识以及注意事项的提醒等等；

5) Make every effort to provide good communication with all customers in the region and to establish a good relationship with them on behalf of LIEBHERR;

尽一切努力，代表LIEBHERR与该区域所有客户良好沟通，建立良好的关系；

Make proposal and organize the regional service image promotion, e.g., intensive

6) training for operators, competition of service skills, seasonal customer feedback / callback event, etc.;

建议并组织该区域LIEBHERR服务形象的市场推广活动，譬如：操作手的集中培训，操作技能比武，季节性的客户回馈/回访活动等等;

7) Call or visit customers regularly: to guarantee twice visits for all customers within six months, once a month visit for key accounts, to keep updated of the equipment usage status and customer needs / demands, to remind friendly and timely of service maintenance, the usage of original oil products and filters as well as valve clearance adjustment, etc.;

定期电话或者现场拜访客户：最终做到6个月内拜访所有客户2次，重点客户每月一次，及时了解设备的使用状况以及客户的需求/诉求，提醒并催促及时的服务保养，原装油品，滤芯的使用，气门间隙的调整等等；

8) Summarize and analyze frequently occurred or major malfunctions to provide professional technical analysis reports and recommendations for the factory to make improvement. Report major malfunctions and batch malfunctions of competitors;

汇总分析频繁或重大故障，形成专业的技术分析报告和建议，以便工厂改进。同时报告竞争对手的重大故障，批量故障等；

9) Segment machine malfunction features, such as the frequency and location of malfunctions within 100/1000/4000 hours, classification and analysis of installation / design / quality / operation problems;

细化LIEBHERR 机器故障的特点，譬如100/1000/4000小时内发生故障的次数，部位，安装问题/设计问题/质量问题/操作问题的归类分析;

10) Timely verify if the malfunctions within or after warranty belong to quality problems and provide related report;

质保期内、外的故障，及时核准是否是质量问题，形成报告;

Act as a bridge between LIEBHERR, dealer and customers to provide timely and effective communication, to handle customer needs / demands on service and parts

11) (price, delivery), etc.;

充当LIEBHERR,经销商,客户之间的桥梁,及时有效地沟通,处理客户的需求/诉求,如：服务，备件（价格，交货期）；

12) Collect and report similar parts price of competitors in the region as well as strengths and weaknesses of LIEBHERR parts;

收集并报告该区域其他竞争对手同类备件的价格定位，LIEBHERR的优势，劣势等等;

13) Support the regional sales, marketing and credit control;

本区域的销售、市场、风险控制支持性工作;

14) Work in other service regions temporarily according to the service demand and company assignment;

应工作需要，根据公司安排，临时性外派去邻近区域的其他服务工作;

15) Assist dealers to create and maintain a necessary inventory of spare parts;

协助经销商建立并维护必要的配件库存；

16) Assist dealers’ service department to proactively contact End-Users for maintenance of machines and promote using of genuine parts;

协助经销商的服务部门主动联系终端客户，帮助设备的维保与原装件的使用；

17) Assist dealers to optimize their inventory of machines according to Liebherr delivery time;

协助经销商根据利勃海尔交货期优化其整机库存；

18) Advise Liebherr service management with spare parts marketing (price rebate, flexible payment terms and/or similar promotion proposals);

向利勃海尔服务负责人提出配件促销建议（如价格折扣、弹性付款方式和/或类似促销方案）；

Requirements

1) College degree or above;

大专及以上学历；

2) Machinery engineering, or other related major background;

机械工程或其他相关专业；

3) Training in repairing heavy construction machinery;

工程机械维修培训；

4) At least 5 years working experience in heavy construction machinery repair, especially earthmoving & mining equipment;

5年以上工程机械维修经验，尤其是土方和矿用设备的维修经验；

5) Be familiar with heavy construction machinery equipment, especially with earthmoving & mining equipment;

熟悉工程机械，尤其是土方和矿用设备；

6) Proficient knowledge about hydraulic system, machinery engineering, electric system, etc.;

熟悉液压系统、机械工程、电器系统等知识

7) Fluent Chinese and good English in speaking and writing;

中文流利，良好的书面和英语口语；

8) Reading of basic technical drawings;

读懂基本的技术图纸；

9) Proficient computer skills;

熟练的计算机技能；

10) Responsibility and service oriented;

强烈的责任感和服务意识；

11) Strong communication and coordination skills;

良好的沟通和协调能力；

12) Action oriented focus, active communication;

行动积极，主动沟通；

13) Strong team spirit and learning capability;

良好的团队合作精神和学习能力；

14) Cross-cultural competence.

跨文化能力。

      

Liebherr was founded in 1949 by Mr. Hans Liebherr and is today a group of more than 130 companies on every continent of the world employing a workforce of around 48,000 people. All over the world, the Liebherr name stands for a technically advanced, benefit-oriented products and services.
Liebherr(China) Co., Ltd. is an enterprise wholly invested by Liebherr Group, founded in July 2000 in China (Shanghai) Pilot Free Trade Zone. It is mainly engaged in the sales of Libeherr products in Chinese Market and provision of high-quality after-sale service, spare parts and product maintenance, etc.

The Company has a wide range of products,especially focusing on hydraulic and wheel excavators, loaders, dozers and mining equipments; crawler and mobile cranes; Gear Machines and engineering and machinery components; aircraft equipments,home appliances. In 2014, the Company specially established a maintenance team for aircraft products and obtained relevant maintenance license.

利勃海尔家族企业由汉斯利勃海尔在1949年建立。公司的移动式、易装配、价格适中的塔式起重机获得巨大的成功，成为公司蓬勃发展的基础。今天，利勃海尔不仅是世界建筑机械的领先制造商之一，它还是被众多领域客户认可的技术创新产品及服务供应商。多年以来，家族企业已经发展成为目前的集团公司，拥有大约 48000名员工，在各大洲成立了 130 余家公司。

利勃海尔（中国）有限公司，是利勃海尔集团设在上海的独资公司，成立于2000年7月，主要从事利勃海尔集团产品在中国市场上的销售并提供优质售后服务、配件供应和产品维修等。

利勃海尔集团在中国市场提供多元化的产品及服务。利勃海尔在中国所销售的产品几乎涵盖了所有产业，包括工程机械和矿用设备、起重机、航空和运输系统、零部件、齿轮加工技术及自动化和家用电器等。利勃海尔设备及零部件的尖端技术及其强大的实用性深受用户认可。2014年，公司专门创建了航空器产品的维修团队与设施、取得了相关维修执照。