上海招聘

Job Description

We are seeking an experienced Technical Service Manager to be a part of global technology services team at W. R. Grace. This role manages and maintains Grace technical relationships with customers through frequent direct contact and service delivery that helps increase profits. This role is based in China and the candidate will work closely with Sales, Marketing, R&D and new business development in identifying, developing and achieving business objectives for the assigned product platform.

• Commit to and promote the values of the Grace Mission, Purpose and Vision Statements, Environmental Health and Safety Policies, and Product Line Quality Statement.  Support EH&S policies and procedures.

• Serve as the technical expert to Grace customers by troubleshooting technical issues at the customer site, demonstrating Grace product capabilities, recommending solutions and serving as the Grace representative in technical proposals to the customers

• Present at customer sites to support and guide plant operations during pilot or commercial trials, loading & unloading at the plant with utmost safety, integrity, process continuity and product quality. Provide expertise to customers, especially for newly developed products or applications that require full technical knowhow in safety, support, handling and disposal.

• Work with cross-functional teams on specific projects to support existing products and develop new products, using Six Sigma techniques.

• Work with R&D personnel to design programs to support specific customers as well as general industry needs.  Interpret results in a manner that is relevant to commercial use of Grace catalyst products and services, including the assessment of technical feasibility and commercial value of Grace products and services. Establish the testing and application test on site required for trouble shooting, validation and development work.

• Be resourceful in providing guidance for the handling of Grace products during storage, loading, unloading and recycling of the spent product.

• Support sales and marketing in identifying the competitive advantages, benchmarking, marketing effort and market segmentation of the business. Provide innovative ideas to strengthen sales in existing markets and open up new applications.  This includes use of existing and new products for both new markets and established markets.?????

• Support other regions, product portfolios or projects as needed.               

Required Skills

• Strong verbal and written communication skills. 

• High level of troubleshooting skill with strong communication with various levels in the organization. Active listener

• Exceptional interpersonal skills.  Demonstrated ability to foster cooperation and achieve goals within and outside of workgroup. Strong customer-facing presence. Excellent listening skills.

• Ability to work well across functions and geographic regions. Culturally adaptive.

• Capable of managing several projects, at various stages, on an ongoing basis.

  
  

  Required Experience 

• Minimum 10 years of related work experience in a technical customer-facing specialty chemicals role,

• Minimum 5 years manufacturing or operations experience on UNIPOL PP much preferred.

• Fluent in English & Mandarin (written and oral)?

     

Grace is a leading global supplier of catalysts; engineered and packaging materials; and specialty construction chemicals and building materials. The company's three industry-leading business segments—Grace Catalysts Technologies, Grace Materials Technologies—provide innovative products, technologies and services that improve the products and processes of our customer partners around the world.

For interested candidates, please apply positions via web-link:
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W.R.Grace & Co., a U.S. multinational corporation, is a leading global supplier of catalysts and silica products, specialty construction chemicals and building materials, and container protection products. With annual sales of approximately US$2.0 billion, Grace has 6,000 employees and operations in nearly 40 countries. To support our growth plans in PRC, we are seeking a dynamic and experienced individuals to join our Shanghai Head Office as:
Interested candidates, please apply by sending a detailed resume, stating employment history, personal details, present and expected salaries to the above address.