上海 [切换城市] 上海招聘上海客服及技术支持招聘上海售前/售后技术支持工程师招聘

Customer Technical Service Engineer

雅保管理(上海)有限公司

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:石油/化工/矿产/地质

职位信息

  • 发布日期:2013-11-05
  • 工作地点:上海
  • 招聘人数:若干
  • 工作经验:五年以上
  • 学历要求:本科
  • 语言要求:普通话精通
    英语熟练
  • 职位类别:售前/售后技术支持工程师  

职位描述

Key Focus:

? Implement Technical Requirements of Business Objectives.

? Contact customers to understand their technology and needs which can be translated into ALB product-based solutions.

? Identify and analyze market needs and technology opportunities and translate into specific ALB product capabilities.

? Initiate customer interest in ALB products by supplying reliable and relevant technical information and data.

? Guide customers in the proper selection and use of ALB products.

? Product Stewardship.

? Monitor product quality and its impact on use and sales of products.

? Promote successful launch of new product developments within region.

? Intelligence related to competitive products.

? Establish Albemarle's regional reputation for technical expertise and lay groundwork for further expansion of effort.



Accountabilities:

? Identification of new products, new customers and new applications for existing products and/or customers.

? Provide technical expertise in focus area to internal & external customers as a working member of the global Albemarle Polymer Additives R&D team.

? Plan experiments and direct lab efforts to support technical projects needed to increase sales.

? Work with manufacturing to maintain or improve quality standards of products in focus area.

? Drive growth based on technical expertise.

? Know how and why customers use our products.

? Establish liaisons with Asian technical community in focus area.



Responsibilities:

? Participate in new product development activities based on customer requirements

? Provide information and samples to customers to encourage trial use of product, to ensure success in use, and to ensure safe handling of materials

? Resolve customer product performance complaints and solve customer related problems

? Maintain technical relationships with appropriate contacts at key customers

? Communicate quality technical issues to internal & external customers

? Maintain product quality and customer contact databases

? Coordinate efforts with the global Albemarle polymer additives R&D team.

? Monitor and maintain information on competitive products

? Keep product specifications and technical data sheets up to date

? Be safe on and off the job and ensure that all activities under supervision are performed safely



Requirements:

? BS (or higher) degree in polymer science, chemistry or chemical engineering

? Minimum 3 years working in a polymer development lab or in polymer technical service; experience with polymer compounding with various additives including antioxidants

? Current or very recent experience in the Chinese polymer compounding market

? Operation of polymer compounding equipment and various specified analytical equipment

? General project management experience resulting in successful completion of project goals

? Development and completion of technical service projects involving the selection and application of the appropriate process parameters, use of information from a range of different sources, and support of customers

? Sales and/or market development experience with direct customer contact is desired

? Willingness to travel up to 35% of time

公司介绍

Albemarle Corporation, headquartered in Charlotte, North Carolina, is a premier specialty chemicals company with leading positions in attractive end markets around the world. With a broad customer reach and diverse end markets, Albemarle develops, manufactures and markets technologically advanced and high value added products, including lithium and lithium compounds, bromine and derivatives and catalysts used in a wide range of applications including consumer electronics, flame retardants, metal processing, plastics, contemporary and alternative transportation vehicles, refining, pharmaceuticals, agriculture, construction and custom chemistry services.
Albemarle is focused on delivering differentiated, performance-based technologies that deliver innovative and sustainable solutions to its customers. The Company employs approximately 5,400 people and serves customers in approximately 100 countries.
Albemarle is a global supplier of specialty chemicals that benefit the world in which we all live. As a neighbor to the world, we also feel it is our responsibility to address diverse social and environmental issues, and we are committed to improving our ability to make a positive contribution to society at large.
In China, Albemarle has offices or plants in Beijing, Sichuan, Jiangxi , Dalian, Shandong, and Shanghai is the headquarter of Asia Pacific area. In Dalian, there is a shared service center.

联系方式

  • Email:donna.zhang@albemarle.com
  • 公司地址:地址:span大连软件园23号楼901