上海招聘

Job Summary:

We are now looking for a Recovery Leader that will be responsible for the effective restoration of service during an emergency. As a Recovery Leader, you will be involved in the handling of the situation until the case is resolved.  You will lead and design a team of specialists and guide them towards a prompt recovery of the system. You will do this without unreasonably impeding data collection for investigation whilst minimizing any impact to the customer’s network. The ability to remain open minded when approaching problems, considering all inputs and available alternatives before making decisions is considered very valuable in this role.

Responsibilities:

·       Motivate and guide the team in handling emergency restoration and deliverables.

·       Brainstorm and provide solutions at various levels of Ericsson Support in post-event analysis

·       Control and lead participants and competencies of assembled recovery team.

Key Qualifications:

·       Education: Bachelor’s degree 

·       Minimum 5+ years of experience

·       Domain experience: SA-CS-Customer Support and/or BSS

·       Excellent Project management and risk management skills

·       Experience leading Service Delivery process, models, and strategy

·       Have experience collaborating with the customer and meeting customer expectations

·       Demonstrated strong leadership, problem solving and negotiation skills.

·       Excellent communication skills; including oral, written and presentations

·       Excellent analytical & problem-solving capability

·       Extraordinary organizational and follow up skills.

Additional Requirements:

·       Experience leading and running a technical team

·       Strong customer orientation, excellent collaboration, and conflict management skills

·       Working closely with internal and external customers.

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