上海招聘

Job Responsibilities include, but not limited to :

l Manages EUC Deskside team in multiple locations in China, Hongkong and Taiwan.

l Coaching & training team members to deliver expected results

l Ensuring Technician team members meet required goals, metrics, policies and handbook.

l Addressing customer & end user complaints in a professional and quick manner.

l Working with the Recruiting Department in hiring qualified candidates and training new employee

l Provide technical support to end users when escalation occurs.

l Analysis of negative survey result and proceed follow-up actions.

l Analysis of EUC KPI and identify the opportunities for onsite support efficiency.

l Track and monitor SLA of incidents and requests in ServiceNow

l Provide key performance report in the basis of week and month according to business requirements.

l Coordination of local tasks on demand.

l Providing VIP Support or standby service when required.

Job Requirements:

l Good English in both of speaking and writing

l Good organization skills

l Excellent verbal and written communication skills

l Excellent time management skills to prioritize workload

l Excellent customer service experience in a corporate environment

l Excellent knowledge of Service Management process

l Ability to learn new technology

l Ability to complete all work tasks with minimal supervision

l Ability to determine the solution & root cause of issue

Required Minimum Education:

l Diploma (required)

l Associate Degree or at least some college courses in related field (preferred)

l ITIL certification preferred

Required Minimum Experience:

l A Minimum of 3 years of experience in a related field.

l A Minimum of 2 years of experience in onsite support team management.

福利待遇：

1、13薪+带薪年假10天+带薪病假12天+六险一金+不加班+年度体检+礼品（生日、结婚、生育、端午、中秋等每个节日都有意外惊喜） ；

2、多元化的员工培训（技能培训、拓展培训、英语培训、储备干部培训等）；

3、健全的员工关怀机制，公司设有健身俱乐部，提倡员工健康生活，快乐工作；

4、公司内部培训和晋升体系完善，每年有国外出差工作机会，每年度薪资涨幅美丽；

5、签订正规劳动合同并按照薪资全额缴纳社保公积金，并提供相关技能培训及良好的发展空间

6、外企工作环境，非常注重员工语言能力提升，每周免费为员工提供外教口语课

7、公司氛围超级nice，欲寻求踏实靠谱有责任心的员工；

8、公司为外地员工提供工作经验积分福利，可以解决非上海户口的外地员工落户和孩子上学问题

凯捷集团创建于1967年，是全球最著名的管理咨询、技术和外包服务的供应商之一。凯捷全球员工超过15万人，2012年营业额超过103亿欧元，在专业服务领域中位居世界前三名，并在巴黎证券交易所上市，荣列道琼斯指数和道琼斯欧洲指数等著名指数。目前在全球39个国家拥有分公司，且合并了安永咨询。