上海招聘

Job Title: Customer Service Officer

Report to: North Asia Supply Chain Manager

Business Unit: DFS China

Location: Shanghai

The Challenge:

1. In accordance with the OTC-principles and guidelines, the CSA takes ownership of the correct order processing and all communication related, for a correct order handling, respecting the boundaries of the supply conditions and focusing on customer satisfaction.

2. The CSA acts in a multi disciplinaire context. Clear and effective communication and sharing of information between multiple internal and external stakeholders is important.

3. The CSA acts in an international and multi-cultural environment using different

4. foreign languages on a daily basis. Awarenes of cultural differences is very important.

5. Understands the various information in the system and its interrelations.

6. Support the business goals to the max and at the same time handle problems, complaints, delay with urgency or high urgency.

7. Liase with logistics, planning, sales, QA and finance to stay informed, to solve problems and to secure customer satisfaction in all situations.

The Position:

1. Manage sales order in-take. Order processing within 24 hours after receipt of order, and order confirmation within 24 hours after order entry.

2. Surveillance of call-offs against contracts, delivery lead-times, pricing, MOV, item proposals and informs account management and customers accordingly.

3. Check and monitor order blocks: pricing, credit, allocation, availability blocks, in close collaboration with different functions (Sales/Planning/Finance/PA).

4. Surveillance of return orders within the customer complaint process, replacement of goods, and all documentation/certificates related to the orders, i.e. orders confirmation, invoices, credit notes.

5. Handle customer complaints on responsible product lines, maintain CRM system according to global requirements; and review results with responsible sales.

6. Keep relevant stakeholders informed about the status and changes in the order and potential risks in delivery; suggests alternatives when required;

7. Support sales management in the follow up on outstanding payments, monitoring and escalate credit limits

8. Correct maintenance of customer master data.

9. On-board and train customers on Web shop; if occurred.

10. Occasionally have customer visits or meetings together with sales manager

11. Act as a backup in case of absence of colleagues

12. special assignment next to the regular activities: assignments could be e.g. Focal Point or Key User: Letter of Credit, Master data or participation in small projects

The Ideal:

1. Colleague or university graduate, or equivalent experience in SCM/ Logistics related field

2. Fluently speaking two foreign languages, English and Japanese mandatory.

3. Minimum 1 year’s experience in related fields: logistics, customer service.

4. Experience with Microsoft Office and ERP system, preferable SAP.

5. Commercial skills.

公司简介（中）：
帝斯曼在中国

荷兰皇家帝斯曼集团是一家以目标为导向，在全球范围内活跃于营养、健康和绿色生活的全球科学公司。帝斯曼不断推动经济繁荣、环境改善和社会进步，为所有利益相关方创造可持续的价值。帝斯曼为包括人类营养、动物营养、个人护理与香原料、医疗设备、绿色产品与应用以及新型移动性与连接性领域提供创新业务解决方案。帝斯曼及其关联公司约 23,000 名员工创造了约 100 亿欧元的年度净销售额。公司已在泛欧阿姆斯特丹交易所上市 (Euronext Amsterdam)。

帝斯曼早在1963年开始对华贸易，十几年前开始在华投资。帝斯曼中国地区总部和研发中心位于上海，目前在中国拥有共14个生产场地， 员工约3,000名。帝斯曼在中国业务正稳步增长，2009年在中国销售额约12亿美元。同时，帝斯曼也正一如既往地全方位融入中国的可持续发展事业。

欲了解更多信息，请访问：**************

Bright Science. Brighter Living.
Royal DSM is a purpose-led global science-based company in Nutrition, Health and Sustainable Living. DSM is driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders. DSM delivers innovative business solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. DSM and its associated companies deliver annual net sales of about 10 billion with approximately 23,000 employees. The company is listed on Euronext Amsterdam.
DSM began trading with China in 1963 and established its first China sales office and first manufacturing facility in early 1990s. End markets include human and animal nutrition and health, personal care, pharmaceuticals, automotive, coatings and paint, electrics and electronics, life protection and housing. The company currently has 40 affiliates in China including 26 manufacturing sites and employs about 3,500 people. DSM China regional headquarters and China Science and Technology Center are located in Shanghai.
DSM’s business is growing healthily and steadily in China with revenue of USD1.7 billion in 2012. In line with DSM’s global vision, we advocate sustainability via the partnering with a high growth economy while internally we embrace diversity and localization of management to empower local talent. We strive to be an Employer of Choice and take pride in attracting, developing and retaining talent by enhancing a forward thinking working environment with a high-performance culture encouraging collaborative action.
Are you ready for a Bright and Positive journey with us? Please visit our website and check out the career opportunities with DSM China.