上海招聘

Why American Express?

  

There's a difference between having a job and making a difference.

    

American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

    

We've also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

  

Because we believe that the best way to back our customers is to back our people.

  

The powerful backing of American Express.  

Don't make a difference without it.

Don't live life without it.

  

Job Description

• responsible for providing exceptional travel and value added services to American Express Premium Card members, ensuring Card members’ needs are met and attend to with the highest level of professionalism
• To assist Premium Card members in fulfilling their travel requirements and requests with suitable travel itineraries and associated travel information.
• The incumbent will also provide travel advice such as visa requirements, health checks and other travel related information together with complete, accurate and professionally presented travel documentation.
• Meet and exceed travel sales and revenue targets and department’s call servicing levels while providing exceptional customer service.
• Work closely with the outsourced suppliers or Amex establishment to ensure complete and accurate processing of travel documents, as well as following the processes and procedures in place. This include billing the correct amount to the correct account, claiming of correct commission / documentation fees, accurate quotation / issuance of Airline Privilege deals and managing daily Abacus queues.
• Build professional relationships and rapport with our Premium Card members in order to deliver personalized customer experience

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

QualificationsTravel Industry Experience (Minimum 2 years with excellent knowledge of fares, ticketing and reservations)Good written and verbal communication skills in both English and Chinese (Mandarin), with the ability to communicate effectively with the affluent and high net worth Card members and represent American Express in a positive manner.

Strong knowledge of travel GDS systems.

Excellent destination information with a passion for leisure travel product knowledge.

In particular knowledge of up-market hotels and tour suppliers within the premium brand segment.

Excellent customer experience mindset with strong customer service, interaction and interpersonal skills and a passion to exceed customer expectations.

Excellent attention to detail and ability to be proactive while making recommendations to Card members.

Ability to work independently while contributing to a strong teamwork environment.

Willing to work at night shifts, weekends and public holidays.

Working knowledge of Microsoft Excel, Word and the Internet.

A pleasing personality with the ability to instill confidence in customers and colleagues.

Working knowledge of standard Microsoft office platforms, such as Microsoft Excel, Word.

注明： 此职位是大夜班岗位.

想了解美国运通Travel and Lifestyle Services更多内容，欢迎点击: https://meaningfulcareer.americanexpress.com/

美国运通公司（American Express）是一家综合性财务、金融投资及信息处理的环球公司，创立于1850年，总部设在美国纽约。美国运通主要提供高品质的信用卡及签帐卡、旅行支票、旅游、财务策划、投资产品、保险及国际银行服务等。
作为全球***的独立信用卡公司，运通公司旗下的运通卡知名度***，自1958年首次发行，以不预设消费限额及提供高水准服务而享有很高声誉，为千百万美国运通卡会员及全球绝大多数跨国公司采用。
美国运通会员可专享各种购物折扣及优惠，旅行服务，机票及饭店预订，商务服务，保险等服务等，全球通用。
美国运通国际股份有限公司1916年就曾在上海、天津和香港开设办事处，1979年重返中国，在北京等地开设了四个代表处，是最早进入中国的国际卡组织。