上海招聘

Job Summary: 

We are looking for a Support Services Advisor to provide dedicated first line support to customers who include internal end users, Ericsson suppliers and Ericsson customers for the services delivered by the Shared Services AND global units. This requires receiving and registering inquiries, solving them or referring to the relevant secondary support team. The result is resolved inquiries allowing freed-up time and thereby higher productivity for the customer.

Responsibilities:

·        You will handle inquiries

·        Manage inquirires

·        Execute in processes, services and scope

·        Monitor and analyze team’s performance

·        Provide support or perform tasks in projects

·        Initiate improvement activities

Key Qualifications: 

·        Education: Academic degree in finance, accounting or similar field.

·        Ability to communicate in the customer’s preferred language, as well as an openness to and respect for other cultures.

·        Accounting & Reporting Skills

·        Financial Acumen Skills

·        Treasury Knowledge

爱立信是全球领先的通信技术与服务提供商。我们致力于通过各种高效实时的解决方案打造网络社会，让世界各地的人们能够在可持续发展的社会中更加自由地学习、工作和生活。

我们提供针对电信运营商和其它行业的信息通信服务、软件与基础设施。
爱立信提供的网络承载着全球40%以上的移动业务，我们为运营商提供支持的网络正在为超过20亿用户提供服务。

我们在全球180个国家拥有超过10万名员工。
爱立信于1876年创立，总部设在瑞典斯德哥尔摩。
2011年公司收入达2269亿瑞典克朗（350亿美元）。
爱立信在斯德哥尔摩和纳斯达克证券交易所挂牌上市。