上海招聘

Main Responsibilities:

主要职责：

·         To ensure all first aid kits are inspected and re-filled weekly and that supplies are ordered.

检查所有的急救箱，每周都应替补箱内物品。并且跟供应商保证箱内物品的供应。

·         To ensure that company standards of Health & Safety are maintained at all times.

确保始终坚持公司的健康&安全标准。

·         To oversee the daily security of all cash on site and to monitor compliance with the cash handling requirements of the operations manual.

每日确保馆内现金安全，确保遵守操作手册中关于现金处理的规定。

·         To be fully trained to cover all aspects of both commercial and guest experience operations.

在培训后，应具备处理运营商业、以及客户体验的能力。

·         Responsible for management of team, setting objectives, probationary reviews, appraisals and training.

负责管理团队，设定目标，负责见习生的考核与培训。

·         Adopts an enthusiastic, assertive and passionate approach to Customer Service, and demonstrates the Group values at every opportunity.

为客户服务时，应当展示出热情、自信的态度。随时准备好向外界展示默林价值。

·         Overall responsibility for scheduling of assigned core teams to ensure proper coverage and staff utilization for the delivery of customer service to our guest within budget.

全面负责计划分配核心团队，为实现优质的客户服务，确保足够的媒体报告以及合理的员工利用方式。

·         To monitor visitor surveys on a daily basis and communicate those results to the site team and to highlight and eliminate problem areas.

每日都应关注游客反馈表单，和馆内团队沟通，强调存在的问题、并解决馆内问题。

·         To feedback comments, propose training needs and operational changes in order to continually improve the delivery of the experience.

反馈意见、提出培训需求以及运营动态，确保能够始终优化我们的体验。

·         Facilitate and support the delivery of the team briefings. 

协助团队情况简报的上报。

·         Working closely with Operations Management Team to develop staff incentive schemes to increase individual motivation, commercial spends and promote teamwork.

和运营管理团队一同设计员工激励计划，以便提高员工的积极性、增加营收、促进团队合

作。

·         Constantly motivating and giving feedback to all front line staff on their standards of Guest Service.  Act as a mentor and coach on areas for development. 

对于一线员工，应当给予持续的激励以及反馈，确保他们保持我们的客户服务标准。关心

员工的发展，为他们提供指导。

·         Contribute to establishment / budget planning, suggesting innovative ways in which to improve deployment of resources – including ways of multi-skilling across commercial and guest experience teams.

协助制定预算计划，提出创新方法，提高资源部署的效率——尽量在商务及客户体验团队里部署复合技能型人才。

·         To be fully versed in all crisis and evacuation procedures and support the Operations Manager in the training and implementation of these procedures.

全面熟悉所有危机和疏散程序，并支持运营经理培训和执行这些程序。

Skills, Experience & Qualifications:

·         To lead by example and is the perfect role model for all customer-facing team to follow.

能以身作则，为客户提供优质服务，是相关员工的典型。

·         Has had experience in the development of individuals and teams

经历过个人发展以及团队发展。

·         Must be flexible and work well under pressure and stressful situations

具备灵活性，以及在压力下工作的能力

·         Excellent communication and motivational skills.

极好的沟通以及动员能力。

默林娱乐集团为世界上排名第二的游乐景点运营商。通过革新和开发游乐景点，扩大新区域、发展新品牌和进行战略性收购，我们已经成长为世界上最富魅力、最焕发活力的公司之一。如今，我们有29000名员工在超过106个环球游乐景点为游客提供服务，足迹遍及4大洲的 24个国家。

至今，默林中国旗下景点品牌包括：上海长风海洋世界及杜莎夫人蜡像馆，乐高探索中心，惊魂密境等。

热诚欢迎优秀人才加入我们的团队，并为其提供海外发展机会，以及股权激励机制。