上海招聘

岗位职责：

1、接听客户电话，能够及时发现客户问题并给到正确和满意的回复；

2、如遇疑难问题按流程提交相关人员或主管处理，并跟踪进展直至问题解决；

3、具备处理问题、跟进流程、沟通及疑难问题服务的意识跟能力，***限度的提高客户满意度。

任职要求：

1、年龄：20--30周岁,口齿伶俐，吐字清晰,可以接受节假日工作以及倒班；

2、大专及以上学历，有一定客户服务工作经验和客户服务知识能力；

3、一定要有“客户为先”的服务精神，一切从帮助客户、满足客户角度出发；

4、热爱工作，敬业、勤恳，乐于思考、性格沉稳、善于倾听、乐观、积极、反应灵敏

公司介绍：以教育为信仰，通过技术驱动，面向中国中小学教育领域推出的移动在线学习产品；也是习题搜索、名师直播、实时答疑、同步练习和学习沟通等的综合学习平台。目前，累计激活用户数已突破3亿，业务范围涵盖教、学、测、练、评的各个环节，拥有10余项OCR和检索核心技术专利。通过技术驱动服务，高效提升用户体验，让学习更简单；已为国内中小学生累计解决超过150亿次的学习请求，占据国内K12在线教育领域70%的市场份额。以拍照搜题为切入点，无限延伸和拓展丰富的线上学习产品和服务，为中小学生提供最优质便捷的学习内容，同时给更多学生提供接受平等教育的机会。
Zhiliaoyucai (Beijing) technology co. LTD., Ltd is the first one works on online English education for children and provides foreign teachers at real time in China. Our company makes efforts to provide face- to-face interaction as well as colorful, interesting and creative education by foreign teachers through internet. It’s our goal to help Chinese children to learn English without pressure. They needn’t take much time on having supplementary classes after heavy school courses since then. They can just learn pure English with foreign teachers on our website. What’s more, they can set up confidence in speaking English. Our slogan is “Confidence makes dream come true!”
All the employees have full working experience on fields of internet and education. We are a group emphasizes on execution ability. And now we are in a rapid developing period. We want someone who’d like to devote to the children’s online English education to join our group.