上海招聘

Online Trading

    

• Identify selling opportunities for WW, LSA, MW, MSA, JWL and LIF across categories, brands and departments and develop online and in-store trade pushes in collaboration with the regional Sales & Service, PR & Marketing Teams and other Online Retail team members.
• Work with Commercial Team to continually look for replenishment opportunities and to achieve optimal allocation and availability of stock across touchpoints
• Work with regional Sales & Service, PR & Marketing, Customer Experience and Consumer Insight Teams to collect customer feedback and develop actionable insights to improve performance across stores and online
• Analyse seasonal performance to identify key opportunities for growth, as well as risk areas, and feedback to CBO and Commercial Teams
• Work with CRM team to optimize the online sales in DTC communications and feedback on segmentation strategy
• Validate and analyse the reports prepared by the team
• Prepare competitors’ sales promotion, marketing campaign and digital experience review on monthly basis to share the best practice in the market
• Prepare brand popularity reports specifically for China Market Place on periodic basis

                                    

    

    

lanecrawford.com Day to Day Activities

• Monitor online product merchandising activities with focus on ensuring merchandise assortments and information are presented correctly across digital platforms (ie strike a balance between brand and commerce)
• Monitor the performance of studio, upload and copywriting team, and the site indexing status on daily basis to ensure we roll out the newness on timely manner.
• Oversee day-to-day trading activities, including product launches, deliveries and stock management
• Monitor margins and markdown strategies providing seasonal and in-season suggestions to Commercial Team based on actual performance
• Review online trade on a daily/weekly/Monthly basis, recommend and implement changes to drive traffic, improve conversion and ultimately achieve sales targets
• Work with key support functions such as pick team, packing centre, warehouse, technical and finance department to ensure there is a smooth and reliable operation, especially ahead and during peak trading periods
• Join relevant internal meetings to ensure all brand activities are correctly represented online across digital platforms
• Establish transparent and insightful updates across all aspects of the online business to drive profitable growth and share actionable insights with the wider business
• Review execution of content plan as well as static content sections and request changes to respective teams as needed
• Perform daily site administrative check with key focus on the site loading speed, login and registration pages stability, accuracy of delivery promise and payment redirection across different regions with the assistance of the team members

    

Drive Digital Experience

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2. Identify digital experience opportunities and initiate projects with full business cases which include but not limited to statistic, system/data flow suggestion, business requirements and KPI.
3. Monitor the timeliness and work progress in regard to the technical requests submitted by our team on regular basis.
4. Assist and provide support in key projects identified by the Head of Online Retail whenever necessary
5. Participate in UAT process to support projects or key tasks roll out
6. Review and monitor the digital experience projects managed by the team and share consolidated update to Head of online retail on weekly basis
7. Establish and review online trade relevant process and propose enhancement plan
8. Review execution of content plan as well as static content sections and request changes to respective teams as needed

                                    

    

Drive Online Retail Development

·         Assist in the development of online business strategy in collaboration with Head of Online Retail

·         Identify innovative online retail development ideas based on internally developed insight or from externally inspired research to continually enhance the online customer proposition and drive profitable growth

·         Work closely with the Online Retail Team to develop ideas into initiatives and then implement them

·         Support ongoing online retail development initiatives such as product extensions, website enhancements, introduction of new functionality, etc

·         Continually monitor luxury fashion developments to identify and communicate market gaps and opportunities as well as changes in the competitive landscape

    

    

Customer Care & Experience

·         Work with CCC team in China to ensure we deliver great customer experience at all times

·         Liaise with Pick team, Pack team and Warehouse to ensure/enhance successful picking, packing, and/or shipping of orders to our customers

·         Constantly collect and share customer feedback with relevant parties and follow up to ensure actions are taken

    

    

Company Culture and Talent Development

·         To fully engage and live by the Lane Crawford Vision, Passion, Learning, Collaboration (PLC) Values, and deliver our Customer Service Promise at-all-times

• To build collaborative working relationships with your colleagues to ensure the achievement of the Company Business Plan, your department and individual objectives  

·         To reinforce LC Heritage, Brand DNA and culture - through storytelling and sharing successes at every opportunity

• To personally demonstrate the LC Leadership Code Behaviours and use these as a tool to coach and develop team members and colleagues
• To fully participate in the PDP process, developing knowledge and understanding of your team member strengths and development opportunities using PDP Tools
• To take appropriate corrective action (in consultation with HR Department) with employees who do not achieve required standards of performance and behavior
• To build a personal connection with each team member, taking time to understand them individuals and identify ways to motivate, retain and engage them

开拓职场新视野，加入我们的时尚世界！

连卡佛创建于1850年，是一家高端奢侈品牌专门店，为顾客带来实体店与线上商场无缝隙购物体验。作为大中华区最具影响力的生活专门店，连卡佛网罗超过800个国际品牌,当中包括全球最新颖的男女时装、鞋子、配饰、化妆品、高级珠宝、家居和时尚生活用品。

秉承领先行业的服务水平，连卡佛提供无与伦比的奢华生活体验。在创意方案和视觉营销方面屡获殊荣,为顾客带来***的购物体验。除此之外还提供个性化服务，如礼宾服务，个人造型顾问，个人美容顾问，网上订货和门店退换服务。

连卡佛闻名全球的创造力被公认为业内的标杆。

如果您踌躇满志，并期待将自己打造成为一流的零售专家，连卡佛将为你提供令人兴奋的就业平台，与同行业中***的人才一起发展壮大。
 
员工发展：

在连卡佛，我们旨在投资发展卓越的团队。与其他雇主不同，我们通过连卡佛学院为员工提供各种长期学习和专业发展机会。包括零售业务技能、语言、管理和领导能力。我们的员工能在这个多品牌经营的全球创意平台真正洞悉国际时尚，并获得与世界一流设计师合作的宝贵机会，发展成为新一代的领导者。

我们的愿景： 同心协力，成就时尚新风潮

我们的价值观：热诚投入，团队合作，尊重别人，承担责任，诚信廉洁，勇于创新