上海招聘

本职位合同与外服签署，介意慎投。

Key Responsibilities:

? Provide customer order receipt and handling in Greater China & South East Asia from receiving customer's order to shipment follow-up and complaint handling.

? Enter customer orders into SAP system within required timeline and high accuracy based on standards and processes.

? Provide product availability and shipment schedule to the customer within established guidelines.

? Track order fulfillment, monitor cross-country and/or domestic deliveries.

Through close work with overseas or local Logistics team, Forwarders, and warehouses.

? Record customer complaints in the CRM system.

Coordinate the investigation with relevant parties and provide root cause, corrective and preventive actions to customers.

? Create customer code in SAP with high accuracy.

? Maintain price in customer order, and monitor customer invoice is timely generated from SAP.

? Manage sales order accordingly to Solvay policy OTIF, below MOQ/LT, sales allocation…

? Support business growth and conduct special customer requirement if any.

? Other jobs being assigned according to Customer Service Team objectives.

? Participate in other Supply Chain activities if assigned.

Requirements:

? Bachelor degree in the relevant area (International Trade, Supply Chain, Logistics, Business Administration, etc)

? At least 3 years of relevant working experience in Customer Service, International Trade, Logistics or Supply Chain. SAP experience is highly preferred.

? Familiar with import and export operations. Knowledge on WGQ Free Trade Zone operation is a plus.

? Good oral and written communication skills in English.

? Good interpersonal skills and teamwork spirit.

? Strong analytical and problem-solving skills, quick in learning, and able to work under pressure.

? Knowledge of Microsoft Office software.

作为一个全球性的化工集团，索尔维集团力求为化工行业寻求和实施更具责任感、更有价值的解决方案。集团矢志不渝地致力于可持续发展，并始终专注于创新和卓越经营。索尔维集团的产品被广泛应用于各行业领域，旗下90％的销售产品位居全球前三甲。集团总部设在比利时布鲁塞尔，在全球55个国家拥有约29,100名员工。索尔维集团（SOLB.BE）目前在布鲁塞尔和法国的泛欧交易所上市。

As an international chemical group, Solvay assists industry in finding and implementing ever more responsible and value-creating solutions. The Group is firmly committed to sustainable development and focused on innovation and operational excellence. Solvay serves diversified markets, generating 90% of its turnover in activities where it is one of the top three worldwide. The Group is headquartered in Brussels, employs about 29,100 people in 55 countries. Solvay SA SOLB.BE) is listed on NYSE Euronext in Brussels and Paris .