上海招聘

Core Responsibilities

1.负责多语言APP及PC端用户服务体系产品的设计和优化；

Responsible for the design and optimization of multi-language APP and PC’s user service system products;

2.负责携程多语言用户服务中心在线服务、智能机器人等产品的设计和优化；

Responsible for the design and optimization of online services, intelligent robots and other products of Trip.com multi-language user service center;

3.深入了解在线客户及服务团队对系统和服务工具的需求，对产品进行规划和梳理；

Fully understand the requirements of online customers and service teams for systems and service tools, and plan and sort out service products;

4.推动服务系统的自动、客户自助功能，降低用户费力度，降低团队运作成本；

Promote the automatic and customer self-help functions of the service system, aim to reduce users’ efforts and operation costs;

5.服务数据的挖掘和分析，提供产品及系统的改进方案并跟进实施；

Conducted service data mining and analysis, provided product and system improvement plans and followed up the implementation;

6.通过和运营、技术支持、开发等相关人员沟通协作，推动服务产品需求的持续迭代发展；

Promote the continuous and iterative development of service product requirements through communication and cooperation with relevant operation team, service team and R&D;

7.协同公司内部各部门之间的协作，通过协调相关组织资源，来完成产品方案的建设和发展。

Cooperate with various departments of the company to complete the construction and development of product schemes by coordinating relevant organizational resources.

Key Qualifications and Experience

1. 大学本科及以上学历，英文流利，有海外留学或工作经验的优先；

Bachelor degree or above, fluent in English, overseas study or working experience is preferred;

2、5年以上产品开发或产品工作经验，具有在线服务产品项目经验，了解相关产品设计及运营流程；

More than 5 years of product development or product manager working experience, have online service product project experience, understand product design and operation process;

3、业务嗅觉灵敏，具备良好的需求分析、产品需求分解及设计能力；

Good business sense, strong ability of requirement analysis, product requirement decomposition and design;

4、充满激情，有良好的逻辑性和结构性思维，有比较好的消费者洞察力和商业敏感度；

Full of passion, good logical and structural thinking, good consumer insight and business sensitivity;

5、有较强的项目管理能力，有较强的沟通能力及项目协调能力，能协作多团队完成既定的工作目标；

Strong project management ability, strong communication ability and project coordination ability, able to cooperate with multiple teams to complete the set work goals;

6、具备良好的数据分析能力，能够搭建数据体系判断业务现状和问题；

Good data analysis ability, able to build data system to judge business status and problems;

7、出色的语言、沟通、组织协调能力，主动性强，善于调动团队积极性，具备较好的实际解决问题与抗压能力。

Excellent language, communication, organization and coordination skills, strong initiative, good at mobilizing the enthusiasm of the team, good at practical problem solving and anti-pressure ability.

Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
携程集团（纳斯达克股票代码：TCOM）是一家领先的在线旅游服务提供商，旗下品牌包括Tirp.com，携程，天巡和去哪儿。携程集团能够整合复杂的旅游相关信息并通过其先进的移动端app，网站以及24小时无间断的免费客户服务中心提供旅游产品预订和服务，帮助商务和休闲游用户获取信息，降低成本。携程集团自1999年成立、2003年纳斯达克上市以来发展迅速，已经成为全球***的旅游服务提供商之一。