上海招聘

岗位职责:

THE PLAYFIELD:
Decathlon China is on the road for digital transformation and amins to provide an amazing shopping omni-channel experience for sports users. IT helpdesk is one of the key components to ensure the digital experience. This requires to guarantee :
-Product high availability & excellent product response time for all digital products
-Service availability garantie during change management
-Costs/Process optimizations
-Reactive services in the running mode

Thanks to your leadership, your animation and your initiations, you ensure the stability, the reliability, the performance, the security, the transformation and the evolution of a set of digital solutions on a given environment, serving the satisfaction of sports users.
In your environment, you will work in relation with all retail product/project team and store users

YOUR CHALLENGES:
-Define with your business partners, different product/project team the performance KPIs and expected commitments from Solutions & Technology teams, and be responsible to these indicators.
-Collaborate with projects/product team to garantie service availability & quality
-Manage external suppliers to guarantee service availability and user satisfaction
-Create and lead on Communication means; Lead communication to business team, including whole environment report, optimization plan, crisis, incident debrief,etc.
-Consolidate the service costs and optimize them
-Setup and optimize the knowledge database
-Continual improve project & support transfer process and support process

任职资格:

IF YOU ARE THE PROFILE:
-With excellent interpersonal skills, your communication skills allow you to work with business experts, developers and operational teams as well as with end-users, voluntary for teamwork.
Your strong sense of service and passion for business allows you to listen to your various interlocutors and your customers to continually improve their satisfaction
-Methodical and organized, with high demanding level, you are able to plan your activity in order to carry out several projects of concert
-You have a spirit of sharing, and a desire to grow others
-Passionate about continuous improvement
-Your projection ability allows you to make decisions, in anticipation, on your environment
-You speak imperatively English (usual and technical: regular contacts with the international).

迪卡侬公司简介：
在迪卡侬，超过8万名员工在全产业链的岗位上努力工作，
致力于为全球40个国家，1300多家商场的当地运动爱好者提供出色的产品及服务，
我们尽全力，让***泛的大众，同怀运动愿望，共享运动欢益！
迪卡侬集团于1976年在法国创立，开创了把所有的运动汇集在一个商场内的销售概念。集团致力于大众运动领域，是全球体育用品的设计者和品牌的缔造者，同时也是运动用品的零售商，集团集运动用品研发、设计、品牌、生产、物流及全渠道零售为一体，目前在全球40个国家拥有1300多家商场，员工超过80000人，在中国截至2018年1月，已有266家商场遍布全国106座城市，同时电子商务业务已经覆盖390余个城市。

迪卡侬亚太技术与支持中心简介：
我们是迪卡侬亚太区技术与支持中心，
我们是一个130多人的团队，
我们为迪卡侬中国和亚洲其他国家提供专业的方案，服务和技术支持，业务覆盖工业生产，采购，全渠道零售以及供应链，
我们不断技术能力和项目能力，完善策略，优化流程， 提升客户满意度，
作为技术合作伙伴，我们是迪卡侬集团在数字化和平台转型中的核心推动者。

加入我们吧，一起实现迪卡侬的平台转型！


简历（中英文）发送到：
recruitment.edp@decathlon.com