上海招聘

Key Purpose and Accountabilities:

Primary activities – Operate within Repair Center to fix the modules and improve the work flow. Ensure customer satisfaction through effective troubleshooting, repair, and maintenance of GeneXpert and Infinity products. Address technical issues promptly and professionally throughout China. High productivity and initiatives to assist with the rapid growth of China install base and new Repair Center activities.

Repair Center: (95%)

• Be
  responsible for repairing, re-calibrating, and trouble-shooting
  equipment in Repair Center.
• Collaborate
  with field service team to ensure high quality and efficiency within the
  Repair center
• Using SW tools to
  ensure compliance and adherence to Cepheid SOP’s
• Having a comprehensive
  understanding of the relating service SOP and strictly implementing
  accordingly
• Ensure that we meet
  KPIs and participate / lead Continuous Improvement programs
• Investigate and
  identify the root cause of major equipment failures, summarize and make
  statistics on the failures

Field Service based: (5%)

• Provide on-site service &support upon
  supervisor’s request
• Assist
  leaders to plan and manage the parts inventory

Experience, qualifications, skills required:

· College graduated in electronics, mechanic or engineering

· 1+ years’ experience in technical role and repair center will be a plus

· Basic troubleshooting skills

· Good communication skills and technical understanding

Qualities/Competencies:

Other Requirements:

• Expectation to
  work in Shanghai Repair Center
• Read and write capability in English
  language
• Knowledge of instrumentation and working experience within repair
  center is a plus