上海招聘

Job Summary:

Within Ericsson the Business Area Technology & New Business (BTEB) IoT is driving new business in the fast-growing area of Internet of Things (IoT). We are offering platform services for connectivity management (Ericsson’s IoT Accelerator), connected vehicles, monetization and security threat analytics and remediations. Our IoT platform is supporting more than 4000 enterprises globally across 100+ countries through our mobile network operator partners. The nature of the business is dominated by as-a-Service business models, translating enterprise and customer needs to scalable solutions and manage the rapid change as the market and our offerings evolve continuously. The Customer Success team is part of the commercial management unit, which  supports all current and future IoT businesses (e.g. IoT platform, Automotive/Transport services, etc.) in strategic and operational aspects.

As an important part of our Ericsson IoT Accelerator Customer Success initiative, we are looking for a Go To Market Consultant eager to support Ericsson and one of our mobile network operator partners business growth. Supporting our mobile network operator partner in setting-up and growing their IoT business with IoT Accelerator.

A Go To Market Consultant supports our mobile network operator partners to commercially launch with IoT Accelerator through workshops and interactive sessions. These activities are key in making IoT Accelerator a success for the customer and Ericsson IoT

The successful candidate has experience in launching new services with customers, has a “customer first” mentality and you will work in collaboration with Ericson teams involved in the customer launch. You are able to identify customer knowledge gaps and create material which fill these knowledge gaps through customer workshops. If needed you are flexible to support the IoT Sales organization in early stages of customer engagements and able create Best Practice documentation which can be shared across customers.

We offer a role in which you can grow and take initiative to accelerate the Ericsson IoT business. You will work in a global team in which we value knowledge sharing and teamwork.

Responsibilities:

• Develop Go to Market programs for launching customers, in collaboration with Ericsson teams involved in the launch.
• Conduct Go to Market sessions with mobile operator (mobile network operator partners)
• Develop and adjust existing materials to support Go to Market workshops and align with other team members to assure quality.
• Create Best Practice materials based on learning from customer engagements and market developments.
• Spread Best Practice learnings through the mobile operator based on insights from other operators.
• Keep a close relationship with the IoT sales teams in your geographical region to support if needed in special engagements for the operator.
• Internalize learnings from customer engagements and share them with the other team members to grow the team.
• Have fun!

 

We expect you to:

• Have a desire for our Customers’ Success and coach them by focusing on benefits.
• Have a combination technical and commercial skills to become the trusted partner for customer launches.
• Be flexible and be able to make do with the task at hand. A self starter.
• Work with the internal Ericsson teams to strive for the best interest of the customer.
• Able to understand customer demands and translate them into materials to educate the customer.
• Be ready to adapt the style of communication appropriately to the audience/receivers

 

Key Qualifications:

• Education in or on the job knowledge of Sales, Technical Sales and/or Consultancy.
• Experience in a Consultancy role or background in a Consultancy organization is a pre.
• Ability to translate feedback into action and improvement points
• Experience in cloud business and subscription-based business models is a pre.
• Experience and/or understanding of customer success programs in a B2B environment.
• Basic understanding of a telecom network and IoT applications
• Basic understanding of Business Processes as well as Business Support Systems (BSS) applications, like: CRM, Billing (e.g. Oracle BRM), Subscription Manager, Provisioning, Business Objects, Data Warehouse.
• Interested in understanding of IP related technologies and nodes: routers, switches, firewalls.
• Excellent presentation skills
• Have at least 5-8 years work experience in telecommunications
• Ability to travel within assigned region and globally if needed.
• Fluency in Chinese. 
  

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