上海招聘

About Ctrip

Ctrip.com International Ltd. (NASDAQ:CTRP) founded in 1999 and its headquartered in Shanghai, China.  Now Ctrip, with more than 30,000 employees worldwide, is:

• China’s leading travel services provider
• Ranked No. 1 among China travel groups in 2015
• Covering over 50% of the online travel service market share
• The 2nd largest global online travel services company in terms of market value
• China’s largest domestic travel services company

In 2009, 2010 and 2014, Ctrip invested in ezTravel (Taiwan) and Wing On Travel (Hong Kong), expanding its business and services into Taiwan, Hong Kong, Macau and North America as well as additional destinations worldwide.  Ctrip started its International Business towards the end of 2013, and the extent and pace of growth continues at an impressive rate. 

As part of the exciting global expansion strategy, Ctrip is now opening its second Asian presence in the vibrant city of Seoul.

Core Responsibilities

• 根据部门业务发展战略和需求，以及培训高级经理的要求，负责全球多个客服中心站点的带教师的管理，包括带教师的选拔、培养，标准流程梳理，各站点带教工作计划的制定、执行和落地等。
• 负责新员工的带教期管理，通过带教师与培训师的交叉合作，并与各语言线客服团队的紧密合作，找出带教工作的真实需求和需改进的地方，为团队不断输出符合岗位要求的新员工。
• 对带教师队伍进行全面管理，包括带教师岗位KPI的制定、监督和目标达成等。
• 评估培训带教效果，优化培训课程、完善带教期实施流程，切实提高培训期和带教期的执行效果。
• 完成培训高级经理布置的其他工作任务和其他培训项目。

Key Qualifications and Experience

• 全日制本科或以上学历
• 优秀的英语书面和口语能力
• 至少3年以上客服中心或管理咨询公司培训经验，有1年以上中高阶管理经验，旅游、互联网或全球化公司工作经验优先
• 具有项目管理经验，或有从事企业人才组织行为方面的培训经验优先
• 有良好的沟通能力、执行能力和抗压能力；对待工作认真负责，并有协同合作的精神

Trip.com Group Limited (Nasdaq: TCOM) is a leading one-stop travel service provider consisting of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites, and 24/7 customer service centers. Founded in 1999 and listed on Nasdaq in 2003, Trip.com Group has become one of the largest travel companies in the world in terms of gross merchandise value.
携程集团（纳斯达克股票代码：TCOM）是一家领先的在线旅游服务提供商，旗下品牌包括Tirp.com，携程，天巡和去哪儿。携程集团能够整合复杂的旅游相关信息并通过其先进的移动端app，网站以及24小时无间断的免费客户服务中心提供旅游产品预订和服务，帮助商务和休闲游用户获取信息，降低成本。携程集团自1999年成立、2003年纳斯达克上市以来发展迅速，已经成为全球***的旅游服务提供商之一。