上海招聘

In DNEW CES (Customer Engagement and Support) Product Support Hub Beijing and Guangzhou, we are looking for Senior Global Customer Support Engineers to join us to support Ericsson 4G and 5G business globally.

 

On this role, you will handle 4G&5G SW, HW and site?products as well as Multi-standard configurations (G+W+L).?The key tasks are troubleshooting, analysis and driving?customer?issues to solution.? You will also work with Technical Deployment Support (TDS) and Product Introduction (PI), to give on-site and remote support to various of 4G and 5G project activities including demo, trial, test, etc.

 

You?will work in an international environment with lots of contacts from different design teams in PDU as well as customer units around the world. You will have the opportunity to travel to different countries for onsite activities and to meet the customers.

 

Responsibilities & Tasks

·       You will handle Customer Support Requests (CSR)/Trouble Report (TR) and?drive customer?issues to solution 

·       Handle emergency support on a roster

·       Perform trouble shooting, fault reproduction and?analysis? 

·       Deliver professional support towards our Customer Units and Customers 

·       Take on TDS/PI assignments and work both remotely and on site for various projects 

·       Drive continuous improvements?of products and processes 

·       Develop competence in technical domain 

·       Share your learnings and experiences with the PLM Community  

 

Position Qualifications

·       Technical domain experience: 4G/5G. Other related expertise such as 2G, 3G, O&M, CN, Cloud or IP?will be a merit.

·       Related working experiences on customer support, I&V, product development, network build or network optimize

·       Soft skills to work with people, drive for results and enhance customer satisfactions

·       Problem solving and troubleshooting skills

·       English skills in both writing and speaking

·       Global perspectives to work with teams and customers around the world

·       Innovating, adapting and responding to change

·       Education: Bachelor's degree or higher

 

Additional Requirements, Physical Demands, Region/Local Specifications:

·       We highly value continuous improvement, innovation and knowledge sharing within the CES community. 

爱立信是全球领先的通信技术与服务提供商。我们致力于通过各种高效实时的解决方案打造网络社会，让世界各地的人们能够在可持续发展的社会中更加自由地学习、工作和生活。

我们提供针对电信运营商和其它行业的信息通信服务、软件与基础设施。
爱立信提供的网络承载着全球40%以上的移动业务，我们为运营商提供支持的网络正在为超过20亿用户提供服务。

我们在全球180个国家拥有超过10万名员工。
爱立信于1876年创立，总部设在瑞典斯德哥尔摩。
2011年公司收入达2269亿瑞典克朗（350亿美元）。
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