客服专员/助理(非技术)
阿泽雷斯国际贸易(上海)有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:贸易/进出口
职位信息
- 发布日期:2019-10-03
- 工作地点:上海-浦东新区
- 招聘人数:若干人
- 工作经验:无工作经验
- 学历要求:招若干人
- 语言要求:不限
- 职位月薪:7-9千/月
- 职位类别:客服专员/助理
职位描述
MAIN RESPONSIBILITIES:
1. Order Life Cycle Management
- Receive customer orders and check stock availability/credit limit, get confirmation from Sales;
- Create sales order in system
- Work closely with Supply Chain to arrange purchase and monitor the progress of order until delivery to customer;
- Coordinate with 3PL to arrange delivery
- Liaise with Finance dept for confirmation of receipt of payment and prepare payment or invoice.
- Ensure all orders are followed up, all steps are performed and orders are closed;
2. Master data
- Obtaincustomers, material, vendor information per internal process;
- Master data maintenance in system to ensure the system operation;
3. Stock Control
- Collect monthly sales forecast;
- Dispatch cargo per forecast;
- Stock report timely.
4. Customer Responses
- Provide customer support for the entire product range;
- Sample arrange.
- Deal with customer compliance.
- Other customer relationship maintains matters.
5. Other tasks assigned by supervisor
Key Performance Indicators:
1. Order fully execute;
2. Customer relationship maintains;
3. Cross function relationship Maintains
REQUIREMENTS:
Education:
Bachelor's Degree
Working Experience:
2-3 years receptionist experience
Technology & Professional Knowledge:
- Strong sense of customer orientation with good problem-solving abilities, attentive to details, pleasant and out-going personality;
- Willing to take hard work and bear high responsibility, good team cooperation spirit;
- Good command of written and spoken English.
- Proficient in MS office;
With hazardous chemicals logistic knowledge is prefer.
公司介绍
因此,我们在寻找年轻、有志向、富有企业家精神,并且又具有扎实的技术教育和实践经验的人士,可以为我们分享其创造价值和成长的过程。
联系方式
- 公司地址:地址:span金海路1000号16楼1002室