上海 [切换城市] 上海招聘上海咨询/顾问招聘上海调研员招聘

电话访问员/客服

优尼唯(上海)商务咨询有限公司

  • 公司规模:少于50人
  • 公司性质:外资(非欧美)
  • 公司行业:专业服务(咨询、人力资源、财会)

职位信息

  • 发布日期:2019-08-27
  • 工作地点:上海-普陀区
  • 招聘人数:1人
  • 工作经验:无工作经验
  • 学历要求:招1人
  • 语言要求:不限
  • 职位月薪:4-8千/月
  • 职位类别:调研员  客服专员/助理

职位描述

技能要求:
电话客服,培训,顾问
职位概要:
电话邀约以及访问符合要求的被访者。
工作内容:
研究并熟悉问卷以及相应的被访者列表;
对不同的被访者用不同的话术进行邀约;
按照问卷顺序,对被访者进行电话访问以得到相应问题的答案;
在访问过程中能够随机应变解决被访者提出的问题;
在访问结束后记录被访者对此次访问或者问卷的反馈;
完成上级交代的其他任务等。
任职资格:
教育背景:
◆大专以上学历,条件优秀者可适当放宽学历要求。
经 验:
◆1年以上相关行业经验,有客服,电话销售或者市场调研行业经验者优先。
技能技巧:
◆普通话标准;
◆具有良好的应答客户反馈的能力;
◆具有良好的亲和力和沟通表达能力,有较强的服务意识;
◆具有一定的英语读写基础;
◆熟练操作办公软件。
态 度:
◆礼貌待人,口气亲和;
◆独立工作能力和团队合作精神;
◆具有较强的表达、理解能力;
◆积极主动、性格开朗、讲效率、乐于接受挑战。
薪资福利:
灵活的工作时间,宽敞舒适的办公地点,免费提供咖啡零食,和蔼可亲的同事及领导,办公地点交通便利,靠近地铁及公交车站,带薪年假。

公司介绍

UniqueView is a full-service, local research agency that carries out exceptional market research within Mainland China. We take pride in delivering high-quality results from our in-depth knowledge of this market, using the best project managers, a high-quality network of partners and by applying rigorous quality procedures throughout the project. We are passionate about what we do and are backed up with over 10 years of experience conducting quality Market Research in China. By paying careful attention to the details that make a difference in communication, organization, recruitment, quality control and support we are proud to boast a 90% client retention rate, and 80% or our business comes from our repeat clients.

Our founding members have worked in the market research industry internationally for many years and have extensive experience doing fieldwork in China. UniqueView’s team includes long-term expatriates as well as local Chinese that have lived and studied in the west. With this knowledge and experience we are deeply aware of national and cultural differences between the east and the west. We are supported by a large team of experienced and passionate researchers, operations and data processing staff, mainly based at our head quarters in Shanghai.

We understand one of the main issues for companies seeking to conduct both qualitative and quantitative research in China is trust and the quality of data they obtain. Fake, dishonest or invalid data is all too common and we are keenly aware of the many ways that shortcuts get taken in carrying out fieldwork to save costs and time. Our professional fieldwork team reliably produces high quality results through applying rigorous quality control procedures into all our fieldwork procedures, overcoming most of the common issues with data quality when conducting market research in China. Every project is assigned a dedicated project manager, acting as a single point of contact throughout the project life-cycle. They are supported by a fieldwork team comprised of highly trained and experienced personnel, all able to handle a wide range of projects.

We have a full range of facilities and equipment in-house to carry out most kinds of fieldwork needed. We also have an extensive network of partners and facilities, covering 90% of China and all major cities, that we work closely with, and only work with the highest quality facilities and partners in each city. We also offer professional translation and proof readingservices for all kinds of research related documents guaranteeing highly accurate and intelligent translations. Our fieldwork team has substantial experience fielding both qualitative and quantitative studies and is dedicated to providing clients with the highest level of service and support.

联系方式

  • 公司地址:地址:span叶家宅路100号1座西301