上海招聘

Position Summary This position will be responsible for the travel service team. The team will consist of about 10-12 travel counselors and will serve our premium card members in the areas of (1) booking air tickets using, (2) servicing hotel bookings/requests within the designated hotel programs. ? Managing staff resources including recruitment, employee development and handling performance management process for all team members. ? Oversee daily operations and address any issues or problems. ? Ensure best work practices are adhered to by managing Quality Control errors and Airline Debit Memo (ADM). ? Ensure service levels are met by analyzing call statistics and managing resources accordingly. ? Handle escalated customer issues with a view to immediate resolution. ? Provide updates on the business unit to Travel Manager and BD team on a regular basis and co-ordinate monthly team meetings. “Please note, salary increases in case of a lateral move are provided only on an exception basis and in line with compensation guidelines.”

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

美国运通公司（American Express）是一家综合性财务、金融投资及信息处理的环球公司，创立于1850年，总部设在美国纽约。美国运通主要提供高品质的信用卡及签帐卡、旅行支票、旅游、财务策划、投资产品、保险及国际银行服务等。
作为全球***的独立信用卡公司，运通公司旗下的运通卡知名度***，自1958年首次发行，以不预设消费限额及提供高水准服务而享有很高声誉，为千百万美国运通卡会员及全球绝大多数跨国公司采用。
美国运通会员可专享各种购物折扣及优惠，旅行服务，机票及饭店预订，商务服务，保险等服务等，全球通用。
美国运通国际股份有限公司1916年就曾在上海、天津和香港开设办事处，1979年重返中国，在北京等地开设了四个代表处，是最早进入中国的国际卡组织。