上海招聘

MAJOR FUNCTION 主要功能 :

 

As a primary support to Director of Marketing in leading the sales activities of the hotel, ensuring that the sales target, both for individual targets and team targets are met.

 

MAJOR RESPONSIBILIES 責任概要 :

 

Supervise the day-to-day operation of the Sales Team ensuring all sales associates are carrying out their duties according to the set guidelines and standards.  Participate in analysing the market situation, planning of strategies and tactics and the set up of pricing for both rooms and catering. 

 

SPECIFIC DUTIES 工作任務 :

 

1. Conduct Sales Activities

 

1. Visit and entertain all key accounts regularly
2. Responsible for a portfolio of accounts to be determined and allocated by DOSM
3. Oversee the planning of sales call of the proactive sales team.
4. Ensure all enquires are handled by the reactive sales team promptly and efficiently.
5. Meet with in-house guests to build relationship and to obtain guest comments.
6. Meet with key banquet customers to build relationship.
7. Be proactive in obtaining sales leads from various sources such as newspaper, internet, TV etc. and assign sales associates to follow up on the leads.

 

1. Account Management

 

1. To ensure that all information related to all accounts are recorded in Opera and Marsha S&C and filed accordingly, and to maintain the accuracy of information in the systems.
2. Assist all sales associates in the set up on strategies and tactics for each account and to ensure that the planned actions are followed up.
3. Conduct account review and account audit to check on the information obtained for each of the accounts.
4. Review Call Reports to ensure that all accounts are properly managed.
5. Ensure that sales call plan is set up by all sales associates and the plan is efficiently used.
6. Participate in setting up sales targets for all sales associates.

 

1. Sales Strategy Planning

 

1. Attend weekly Sales Strategy Meeting to share information on competitors’ activities, customer feedback and other market intelligence.
2. Assist DOM in setting up pricing for all market segments and the pricing for catering.
3. Regularly review the effectiveness of the Sales Strategy and make recommendations for changes if required.  

 

1. Train and develop all sales associates

 

1. Coach and counsel all associates to ensure timely rectification of performance
2. Derive SMART development plan for each associate to fortify strengths and overcome weaknesses. (SMART = Specific, Measurable, Achievable, Realistic and Timely)
3. Set up clear guidelines and expectation for each associate and follow up on the progress
4. Conduct on the job training to all associates by arranging joint calls with sales associates and review with them their performance during the sales call.
5. Ensure that all sales associates are conducting business according to the Marriott set guidelines.
6. Conduct regular performance review for sales associates and keep written record for future follow up.
7. To review and update all LSOPs related to sales operation whenever necessary.

 

1. Fully utilize all Marriott Resources

 

1. Ensure all sales associates cross sell sister properties when the hotel product does not fit into customers’ requirements or when customers have potential for other properties.
2. Constant communication with market sales, alliance account team and GSOs to discuss on needs of the hotel and to ensure full coverage of all accounts.
3. Make good use of Marriott Rewards as a key sales tool.
4. Work closely with the other sales teams in the cluster to share marketing information, discuss on account servicing issues and cooperation.

 

1. Prepare periodic reports

 

1. Assist DOM and Revenue Manager in preparing periodic reports for record of sales activities and market analysis.

Business / Marketing Plan

 

1. Participate in the preparation of Business / Marketing Plan and to ensure that all strategies are backed up with appropriate tactics.
2. Produce periodic action plan based on the Business Plan and ensure that the sales team is conducting business according to the set objectives.

 

1. Office Etiquette & Business Ethics

 

1. Ensure that all sales associates are properly dressed in uniform or business attire and the general appearance are according to the hotel standard.
2. Make certain that all sales associates are conducting business accordingly to the Marriott guidelines and local law.
3. In charge of the overall conduct of the sales team such as telephone handling, punctuality, compliance to the hotel rules, regulations and LSOPs.

 

Coordination with other departments and session

1. To ensure a smooth liaison between the sales team with other departments.
2. To take the initiative to act on any conflict or problems in a constructive manner.

作为亚太区***规模的万豪品牌旗舰酒店，上海雅居乐万豪酒店于2011年11月24日正式开业。傲立于繁华的城市中心，位于西藏中路，毗邻人民广场和人民公园，与各个***的文化、娱乐和购物场所近在咫尺。信步可至南京路步行街、人民公园和外滩以及人民广场地铁站（地铁1、2、8号线的交汇站）。

上海雅居乐万豪酒店拥有720间客房，在39层楼高的酒店里，宾客们还可以享受到来自5个不同餐厅的各式美味。酒店六楼设有一个豪华水疗中心，同时配备7个私密理疗室，让宾客们的身心得到放松和享受。酒店还提供25米长的室内游泳池，其中按摩池，蒸汽房和桑拿尽在设施齐全的健身房内，让宾客们荡漾在无限的愉悦和享受中。

我们将继续秉承万豪公司的核心文化，”照顾好我们的同事，同事便会照顾好我们的客人”。我们是谙熟待客之道的大师，并对此深感自豪。我们技艺娴熟，富于想象，为每位客人创造独特而难忘的体验。我们不懈追求卓越，恪守品牌创始人“以人为本”之训言，并将其升华为一门艺术。我们承诺将提供广阔的事业发展机会和全方位的培训系统，诚挚期待您的加入。

每周二下午14:00-16:00为酒店公开招聘日

联系电话：021-23129888-6605

电子邮箱：mhrs.shamc.hr@marriott.com

地址：上海市黄浦区西藏中路555号 人力资源部 （酒店B1员工通道进入）

Construction of the largest full-service Marriott-branded flagship hotel in Asia- Pacific, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang Middle Road, the Shanghai Marriott Hotel City Centre boasts a premium downtown location and provides effortless access to the city’s finest cultural, entertainment and shopping attractions. Nanjing Road Pedestrian Street, People’s Park and the Bund, plus the People’s Square metro hub （connecting lines 1, 2 and 8） are all within close walking distance.

Besides 720 bedrooms, we offer our guests five different dining options varying from fine dining to alfresco inside the 39-storey sleek glass and steel structure. Level 6 includes a luxurious Spa focused on providing superior body and beauty rituals within seven treatment rooms. Fitness enthusiasts enjoy a 25 meter indoor swimming pool with Jacuzzi, Steam and Sauna as well as an extensive cardiovascular gymnasium.

The Brilliant Hosts of Marriott City Centre are devoted to play forward the company culture of Marriott International, "Take care of our associates; and our associates will take care of our guests.” We are proud masters of our craft. With skill and imagination, we create memorable experiences unique to each guest. Relentless in our pursuit of excellence, we live our Brand Founder’s words “put people first” and raise it to an art form. We are committed to providing you tremendous job opportunities and systematic training programs to strengthen your career development. Warmly welcome you to join us.