上海招聘

岗位职责:

？ Monitors and initiates daily workflow of user support.
？ Ensures that all user issues are resolved within established guidelines and that users receive the highest level of customer service
？ Responds to telephone calls and e-mail messages including the process of logging calls and messages, provides assistance, initiates referrals, implements escalations, and provides follow-up with users
？ Provides hands-on help to users using troubleshooting procedures & techniques, guidance, instruction and other actions as required
？ Assists in overseeing regularly scheduled testing and review of hardware and software to ensure potential problems are identified at earliest possible point and takes or recommends appropriate action to resolve problems
？ Good personality and active attitude to provide support to end users.
？ Skillful on documentation, log and summarize on cases
Other Duties Performed
？ Cross Support for Main Hospital and Clinic
？ Performs other relevant duties as assigned by IT Supervisor and AGM

任职资格:

Minimum Education Requirement
？ Bachelor of Science Degree in Computer Science or an equivalent combination of education and experience
Minimum Experience Requirement
？ Minimum of two years progressively responsible experience in ensuring end-user satisfaction with IT systems preferably in health care industry.

上海和睦家新城医院 (SHUPH)于2018年6月1日正式落成营业，是一家致力于为患者提供全方位服务的综合医疗机构。作为和睦家医疗品牌的一员，上海和睦家新城医院不忘初心，以“在家庭般温馨舒适的就诊环境里，为患者提供独特的、全方位的医疗服务”作为宗旨，致力于为来自不同国家和地区的国际患者提供个性化的、高质量的、以病人为中心的家庭健康服务。
地址：中国上海浦东新区新金桥路1598号

官网：http://pudong.ufh.com.cn/