上海招聘

? Provide daily Level 2 vehicle technical support to APAC markets

? Promote and manage the technical support system (eCONTACT) at region

? Support investigation of Product Quality Issues (CAGRIS report)

? Feedback issues found in Service Documents/Diagnostic Tools/Parts Catalog

? Host weekly technical support meetings with markets

? Track & report Level 1 technical support KPIs for APAC region

? Track & report Level 2 technical support KPIs

? Support Warranty regarding technical sigh to support goodwill decisions 

? Participate in daily new vehicle launch field early warning meetings (FEW)

? Coordinate QIF (Quality Information Flow) to capture high detailed information about issues at filed

? Provide feedback to Training area about dealer’s technicians needs.

? Establish interaction with North America, Latam and Emea in diagnosis strategies and also escalated cases

任职要求：

? Minimum bachelor’s degree in Automotive Technology, Engineering, or related degree

? 3+ years minimum experience working in automotive OEM, Dealers, supplier, Technical Service Support department

? Strong knowledge in automotive diagnosis and maintenance (electric and electronic, power train, suspension, etc)

? Knowledge with diagnostic equipment’s (OEM scanners, Dealers vehicle equipment and essential tools) 

? Working knowledge of Microsoft Office suite

? Preferred experience working in automotive dealership service department

? Strong Chinese and English communication skills (Verbal & Written)

Fiat Chrysler Automobiles (FCA) designs, engineers, manufactures and sells vehicles and related parts and services, components and production systems worldwide through 159 manufacturing facilities, 87 R&D centers, and dealers and distributors in more than 140 countries.

Its stable of brands includes Abarth, Alfa Romeo, Chrysler, Dodge, Fiat, Fiat Professional, Jeep, Lancia, Ram, Maserati and Mopar, the parts and service brand. The Group’s businesses also include Comau (production systems), Magneti Marelli (components) and Teksid (iron and castings).
In addition, retail and dealer financing, leasing and rental services related to and in support of the Group’s car business are provided either through subsidiaries or financial partners (such as captive companies, affiliates, joint ventures with leading banks and/or financial institutions, and specialized providers).