Customer Service 客户服务
贝迪投资管理(上海)有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:多元化业务集团公司
职位信息
- 发布日期:2019-09-20
- 工作地点:上海
- 招聘人数:1人
- 工作经验:1年经验
- 学历要求:大专
- 职位月薪:6-9千/月
- 职位类别:客服专员/助理 商务助理
职位描述
一.工作综述(General description)
Fulfill customer orders from the point of purchase order receipt to order shipment, ensuring orders are delivered at the right quantity, right time and right place. Be responsible for reviewing customer forecast with Sales Dept., then maintaining forecast and demand in the system. Try to prepare more accurate safety stock for die cut orders in advance based on CS’s experience and knowledge due to the short order lead time requested by the customer and insufficient production capacity in the company, but at the same time, has to control finished goods inventory level.
二.工作职责(Responsibilities)
1. Order processing: enter sales order in SAP system and ensure the sales order is complete. Sales Order Handling Error Rate (refers to the errors which will incur loss to the company) should be less than 1 (once) every three months.
2. Internal and external communication: Act as the bridge of Customer and the company to coordinate with internal other departments for order tracking and achieve 99% on time delivery against Brady Commitment Date.
3. Return and customer complaint handling: Assist Quality Dept. in handling customer’s complaints and arrange replacement or credit. Customer Complaint Rate should be less than 1 (once) every three months.
4. Verify accounting statement with customers for issuing VAT invoice: Ensure invoiced order Qty agree with customer’s record.
5. Maintain forecast and demand: get 3 months’ forecast from the customer or Sales Dept. to enter into forecast system and transfer forecast to demand to trigger raw materials purchase request; Inform Master Planner to transfer one or two weeks’ demand to production in advance based on CS’s knowledge and Customer’s rolling delivery schedule. The forecast should be reviewed with Sales twice a month for die cut products and once a month for HPI products.
6. Maintain customer master: for new customers, CS need to maintain Customer’s detailed address, telephone number, fax number, payment term, etc in Customer Master before entering sales order. The customer master covers Sold-to-party, Ship-to-party, Bill-to or Payer, and buyer and ship-to –attention information.
7. Control finished goods inventory level: strictly control the finished goods inventory level to avoid too much inventory leftover in case the project will be EOL and to reduce inventory carrying cost. The target for finished goods inventory value divided by total sales net value should be less than 30%.
8. Handle free samples: for free samples, CS needs to issue sample request form off the system and follow up with Production and Distribution until samples are ready to ship.
三.雇佣条件(Employment conditions)
Essential:
1. Familiar with SAP/Excel.
2. Good written English
3. College or equivalent
4. Good communication skill, being patient, team work and can work under pressure
Preferred:
1. Have work experience in manufacturing company
2. Have order processing experience for domestic customers
3. Engineer background preferable
4. Experience and knowledge in label factories is preferred
公司介绍
贝迪公司成立于1914年,总部设于美国威斯康星洲,1984年在美国纽约证券交易所正式上市,年销售额达10多亿美元,在全球40多个国家设有分支机构,8,000多名雇员。
目前,贝迪公司在中国的无锡、北京、深圳、厦门地区总共有四家工厂,在上海浦东开发区设立了北亚区的总部及中国的物流中心,同时在广州、东莞、珠海、西安、沈阳等地设立了销售办事处。雇员人数约2500名左右。
招贤纳士
随着公司规模、业务的不断扩大,我们诚挚邀请那些愿意接受工作挑战,具备自我激励、创新意识和团队精神的优秀人才加盟。我们将为优秀人才提供具有完善的福利、以及海外培训发展的机会。
有意应聘者请将注明应聘职位和工作地点的个人中英文简历发至公司招聘邮箱sh_recruit@bradycorp.com。
联系方式
- Email:recruit@bradycorp.com
- 公司地址:地址:span浦东新区东方路1217号陆家嘴金融服务大厦11楼B单元