上海招聘

Job Purpose:

 

Candidate will be responsible for leading transformation efforts for ISG Transformation function on behalf of the Banking and Capital Markets businesses as they pertain to the Business Support Unit (BSU) Know Your Customer (KYC) and Local Markets Onboarding processes, systems, and training.  Role will also participate in global business aligned discussions on Business Support Unit (BSU) Know Your Customer (KYC) processes and Local Markets Onboarding. This resource will face off directly with the business and operational teams to document, design, and implement any changes to the processes. Candidate will be responsible for the management of a comprehensive book of work for Business Support Unit (BSU) Know Your Customer (KYC) and Local Markets Onboarding processes, pin-pointing opportunities to improve the existing processes and extending the processes as directed by stakeholders and identified through transformation frameworks.

 

Job Background/context:

 

The Information Services Group (ISG) is responsible for authoritatively managing the client and associated reference data across the Institutional Client Services (ICG) Markets organization, through implementing state of the art technologies which promote the collection, storage, analysis, and distribution of product, pricing, account and corporate action data. The ISG organization works in partnership with data clients across all ICG business lines, deploying solutions to increase their competitiveness, through restructuring business processes, simplifying information access, and providing business intelligence around critical data.    This role will be an integral component of the ISG network of teams and support

Key Responsibilities:   This role is for an experienced project and change professional with a strong track record of delivering high quality service to internal and external clients of a large banking services organization.   Key areas of focus will include   ·        Maintain book of work for Business Support Unit (BSU) Know Your Customer (KYC) process improvements and Landscape Analysis Programs, focusing on Local Markets efforts across the business units. ·        Work with in-country stakeholders on the identification of challenges/pain points associated with the Business Support Unit (BSU) Know Your Customer (KYC) and Local Markets Onboarding processes. ·        Comprehensive understanding of current state of Business Support Unit (BSU) Know Your Customer (KYC) and Local Markets Onboarding processes in country, to be leveraged in performing gap analysis and alignment of Business Support Unit (BSU) Know Your Customer (KYC)  and Local Markets Onboarding processes to the Global models. ·        Drive collaborative working sessions with partners from sales, client executives, operations, credit, legal, margin, middle office, compliance, AML, and other functions.  Specifically partnering with all teams to document, design, and implement any changes to the processes. ·        Develop a governance framework to ensure all new project requests are properly inventoried and prioritized by committee and stakeholders. ·        Work with key stakeholders and technology business analysts on the development of business requirements documents (BRD) and functional requirements documents (FRD) to support implementation of enhancements to the strategic KWT and OMC platforms. ·        Identify configuration changes to ensure OMC triggers based on product are correctly aligned and updated as AML policy or process changes arise. ·        Participate in cross-functional sessions representing Business Support Unit (BSU) KYC and Client Onboarding for business, regulatory, compliance and risk related topics. ·        Assist/Facilitate training in support of process alignment.   The role will report to the ISG Global team for Transformation.    

 

Knowledge/Experience:

 

• 5+ years in a re-engineering type role

• 10+ years’ of experience in the banking or finance industry

• Strong knowledge of the Banking and Capital Markets environments, understanding of products and services offered to clients

• Experience of working within a shared services function with a diverse client base

• Proven ability to interpret and implement change

• Outstanding stakeholder management skills

• Demonstrated experience of optimization in processes involving legal/regulatory adherence

Skills:

• Good knowledge of MS Office Suite, including proficiency in Excel and excellent skills in Power point

• Expertise in process management including current state, pain point recognition and future state design.

• Strong leadership and teamwork skills in a small local setting, as well as across different geographic locations

• Must possess excellent communication skills with the ability to be assertive

• Ability to focus on high quality work while under pressure

Qualifications:

 

• Good academic qualifications would be desirable, but less relevant than a proven track record in collaborative change management

• Financial services related qualifications would be advantageous (e.g. IAQ or similar)

   

  Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Competencies:

 

• A leader & team player

• Excellent communication skills – this will be a role with a high level of client interaction

• Flexible attitude to role specifics; must be willing to adapt to needs of business, often at short notice.

• Very proactive approach to process transformation, actively seeks opportunities for change that benefit the wider team

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