上海招聘

Main tasks & Key responsibilities:

1.Daily monitoring on customer’s business as standard operation process, coordinating with internal team for customer’s business End to End follow up.

2.Daily monitoring on data/milestone for customer’s shipment and keeps report updated of high accuracy.

3.Work closely with internal support team to define and implement corrective action plans to resolve customer issues in a timely manner.

4.Manage reports for analysis and follow ups.

5.Manage KPI reports and review together with internal team members.

6.Management on exceptional cases and work out solution.

7.Dealing with customer’s escalation and raise it to higher level if the issue can’t be solved directly.

8.Coordinating with high level management team on customer’s business to keep long-term smoothed process.

9.Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.

Qualifications:

1.Good Knowledge of forwarding business, especially for Air import process.

2.At least 4 years of relevant experience in logistics and exposure to basic order management systems and processes.

3.Good study ability for new business and process. Independent judgment on problem resolution and prioritization.

4.Ability to identify and meet customer needs in a pleasant and friendly manner

5.Excellent communication and interpersonal skills.

6.Fluent in English, both written and spoken.

7.Good Microsoft office skills and experiences with ERP system.

   上海欣海报关有限公司是目前上海地区服务网点最完整并具有一定影响力的专业报关行之一。公司前身是始创于1992年8月的沪上***家专业报关公司——上海报关总公司。1996年3月18日与政府机关完全脱钩的上海欣海报关有限公司正式开始运行。公司主要为客户承办进出口货物的代理报关、终端预录入业务，同时为客户提供换单、检验检疫、运输等系列衍生服务。
    公司目前员工总数1000多人，其中拥有硕士研究生、大学本科、专科及各类专业技术的经营管理人员共60多人，具有报关员资格证书的业务人员200余人。公司以强化员工队伍素质和技能为主旨，大力开展员工在岗培训，提高客户服务质量，从而不断增强客户满意。
    公司已与上海海关EDI中心连网，并通过自行开发的“报关管理信息系统”软件实现了报关过程实时监控、信息数据交流网络化。公司通过自已的网站“*********************”为广大客户开通了报关业务网上查询功能，使客户能在***时间内掌握报关状态，使公司的服务过程更加透明化，同时针对客户推出免费报关短消息，便于客户及时跟踪和掌握最新报关状态。
    欢迎优秀的报关人才加盟欣海报关！
    ****************************