上海招聘

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Siemens Healthineers is hiring a CS (Customer Service) CRM
(Customer Relationship Manager) Business Manager, Asia Pacific (AP) to be fully responsible for leading the CS Development and CS Marketing efforts to promote service value, drive service revenues, and increase customer loyalty across the AP region for one Business Line (BL)
The incumbent is fully responsible for driving the profitability of the Service business across the AP region by continually identifying cost reduction opportunities and by exploring all avenues for incremental service revenue generation. He/she will be responsible for leading AP Cost Control and Business Improvement Controlling (BIC) Productivity programs.


What are my responsibilities?
? Drive Service Business revenue and profitability across the AP region by continually improving how we promote and sell CS, by demonstrating the value of our CS offerings, and by discovering new ways to charge for what we do
? Deliver year-on-year improvements in CS productivity across the AP region by leading and coordinating Country/ Cluster BIC Productivity programs and innovating new productivity initiatives
? Drive CS cost control by instilling cost management into all levels of the AP CS organizations, identifying cost containment initiatives, and leading regional financial reviews to improve CS cost position
? Represent Business needs within AP, ensuring the wider AP CS organization recognize and accommodate BL-specific service needs resulting from differing business models, different service systems and different business priorities
? Collate relevant competitive information (service pricing, service offerings, etc.) to allow benchmarking of our CS offerings. Utilize this information to drive market penetration of our CS & Training offerings and our Performance Plans & IT Care Plan across the AP region
? Develop and promote a compelling vision for a customer-focused CS offering within AP which has defined cost, tangible value, and a clear brand identity
? Work closely with CS Marketing colleagues, develop a library of Service Development/ Marketing material accessible to CS Management at AP regional, cluster and country level, gain the CS proof points & customer references, deploy the global standard service portfolio and structure for, roll out the service contract template, support phase out of service offerings as needed
? Act as the AP advocate for Customer Excellence and represent "the voice of the customer" within AP to escalate key issues to BU Management, to drive customer loyalty
? Support and guide CS resource planning at country/ cluster level to control the major impact of headcount on CS cost and profitability
? Serve as primary point of contact for the assigned AP countries and Manager of Services organization for all service business issues including strategic planning process and operational programs. Act as local representative of the global Manager of CS to communicate the global programs with the assigned countries. Develop productive relationship between sales and CS MK teams
? Increase overall business maturity level in AP region. Set up and implement the Customer Services maturity scorecard with the assigned countries. Establish monthly call with community to drive US & XP business performance and maturity. Train and educate services and sales staffs on US & XP service strategy, product and programs
? Perform an US and MK Service Project Management role for specific global and regional initiatives as and when required.
? Provide a lead CS role in commercialization of new products within AP. Work closely with Marketing and the BUs to improve commercialization processes such as new product launch
What do I need to qualify for the job?
? Degree equivalent in a scientific or technical subject is desirable
? Minimum 3 years’ experience in a service-related environment, and preferably of working in a large, culturally-diverse region
? Has experience of leading a team and providing technical support to customers and colleagues
? Has relevant and demonstrable experience within a support organization in a leadership role
? Excellent project management skills
? Can work in a "project" style environment, leading and being a part of teams whilst maintaining focus on the business and our Customers
? A deep understanding of Imaging Business development priorities and strategies
? Detailed knowledge of Asian service and support requirements
? The job offers considerable independence of action and a flexible approach to travel and unsociable hours is required
? The job-holder must quickly gain the respect of others, both colleagues and consultants at all levels
? A broad knowledge of local customs and customers within Asia will be an added advantage
? A deep technical understanding of our products is a must
? Regular attendance of meetings and seminars in Asia and Globally will be required

Our global team:

Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.


Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

在西门子医疗，我们的目标是通过全面实现数字化医疗，助力医疗服务提供者在各自领域推进精准医疗、转化诊疗模式、改善患者体验，以全方位助力其提升价值。每一天，全球有五百万名患者在影像诊断、临床诊疗、实验室诊断、分子医学以及数字化医疗和企业服务方面受益于我们的创新技术和服务。拥有超过170年历史，在全球范围内持有18,000个专利，西门子医疗是领先的医疗技术公司。我们在全球超过70个国家约50,000名员工将继续创新，塑造医疗行业的未来。
At Siemens Healthineers, our purpose is to enable healthcare providers to increase value by empowering them on their journey towards expanding precision medicine, transforming care delivery, and improving patient experience, all enabled by digitalizing healthcare.
An estimated five million patients globally everyday benefit from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.
We are a leading medical technology company with over 170 years of experience and 18,000 patents globally. With about 50,000 dedicated colleagues in over 70 countries, we will continue to innovate and shape the future of healthcare.