上海招聘

Job Purpose:

Provide first through second level support for all end-users and infrastructure systems for Canada Goose China operations. Provide support in various IT areas including (but not limited to): end-user support, infrastructure systems (Firewall, Switches, File/Print, Active Directory and Corporate Wireless), phone/voicemail administration, and special projects as needed.

 

Key Responsibilities:

§  Provide Tier 1 and 2 support via the IT Support Queue (phone & email)

§  Record, track and escalate incidents via IT ticketing system

§  Setup new user accounts and configure required hardware

§  Support printers, copiers, and various other peripheral devices

§  Configure and image workstations, laptops and other computing equipment as required

§  Local network administration (Firewall/Switches)

§  Management of backup systems (on/off-site)

§  Monitor/respond/remedy infrastructure alerts

§  Windows Systems administration in a domain environment (File/Print/Domain Controller)

§  Provide training/onboarding and mentorship for future IT personnel

§  Support corporate mobile devices

§  Assist in various special projects (i.e., infrastructure, networking, security) as required

§  Vendor management

§  Provide exceptional service to all departments using available resources while meeting set SLA’s

 

Experience, Education and Designations:

§  Bachelor or equivalent

§  Certifications in network (CCNA) and Systems (Microsoft) or Virtualization(VCP) nice to have

 

Knowledge, Skills and Attributes:

§  5 Years

§  Basic hardware (desktop/laptop) troubleshooting

§  Microsoft Windows and Office troubleshooting

§  3-5 Years

§  Supporting a corporate, technology-based environment with servers and workstations

§  VPN and remote user connectivity

§  Understanding of desktop imaging and deployment technologies

§  Backup/restore end-user and server systems

§  Demonstrated experience enforcing standards policies and procedures

§  1-3 Years

§  Experience with administration of VMware

§  Administration of Skype phone/voicemail system

§  Active Directory administration

§  Network Security Management (Palo Alto Firewalls)

§  Attention to detail and committed to a high degree of accuracy

§  Consider transitioning to an Administrator role with long term aspirations to work in a global infrastructure team

§  Possess excellent time management skills and the ability to prioritize tasks based on severity

§  Ability to support end users using different methodologies (phone, in person, web)

§  Strong verbal and written skills and the ability to work courteously and effectively with all end users

§  Creativity and demonstrated ability working in a fast-paced environment with a high degree of change and ambiguity is critical

§  Can easily make the needed connections between systems, processes, and individuals to facilitate change

§  Ability to work efficiently under pressure

§  Ability to multi-task

§  A team player who builds strong relationships based on trust and integrity

§  Embrace continuous improvement by proposing new and/or better ways of doing things

§  Passionate and determined

§  A continuous learner

§  Follow through consistently on work commitments’

Working Conditions:

·       Usually work regular business hours. May require evenings and weekends to complete projects, remedy alerts or maintenance on systems

·       Work in offices

·       Travel to local or international sites, conferences and/or seminars (contains 25% travel time at minimum)

Lifting items up to 22 pounds may be routinely required

1957年，Canada Goose 加拿大鹅在加拿大多伦多市的一间小仓库里创立，如今已发展成为世界领先的高端功能性服饰品牌之一。加拿大鹅的每个产品系列都基于北极地区的严苛要求，从坚持不懈的创新与毫不妥协的工艺中汲取灵感。从南极科研站和加拿大高纬度北极地区，到纽约、伦敦、米兰、巴黎和东京街头，人们皆以身穿 Canada Goose 加拿大鹅而感到自豪。Canada Goose 加拿大鹅在全球拥有超过 3,200 名员工，凭借“加拿大制造”的承诺成为广受认可的行业翘楚，同时也是 Polar Bears International 北极熊国际协会的长期合作伙伴。
希计（上海）有限公司是加拿大鹅在中国的总部，负责加拿大鹅在中国大陆地区线上线下的零售业务。
敬请访问 www.canadagoose.com 了解更多详情。