上海招聘

职位介绍：

创造神奇和提供无与伦比的度假体验离不开最前沿的技术，这也是上海迪士尼度假区成为最受青睐的旅游目的地的原因。上海迪士尼度假区技术与数字信息团队 (Technology and Digital) 将创新融入到个性化技术解决方案中，为全方位提升游客体验提供高质量应用程序及基础架构。

此助理经理将主管上海迪士尼度假区多个信息技术服务方向，管理解决方案以支持业务功能和服务。

上海迪士尼度假区技术与数字信息团队 (Technology and Digital) 正在寻找具有远见卓识、丰富工作经验、渴望学习成长，致力于提供优质产品，享受与业务伙伴紧密合作，共同应对战略策略挑战的团队成员。

 

工作内容：

·         负责终端用户支持服务的交付和管理。  

·         协调问题诊断、原因分析、解决方案设计和最终服务安装的整个过程，满足业务期许。

·         管理终端服务团队的日常运营，确保提供的服务符合《服务水平协议》（SLAs）。

·         负责终端用户计算机管理系统，软件分发系统，及其他终端用户相关系统的管理，部署，更新，改进及运行。

·         协调工作班次，确保终端用户支持服务人员班次无缝衔接。

·         根据规范和流程，评估服务质量、效率和终端用户满意度率的改进机会点。  

·         处理并跟进服务投诉，包括向上级的投诉。  

·         对团队成员或终端用户进行培训。  

·         与组织内的其他同事进行文件和知识共享。

·         了解当前计算机环境、新兴科技和未来科技的发展趋势。

·         管理团队成员，确保统一服务标准，满足所有交付成果，包括未来工作流程、差距分析、标准规范和设计文档等。

 

 

我们希望您：

·         拥有计算机科学学士学位或同等学历，和至少8年专业相关工作经验。

·         能在跨国企业复杂且多样化业务部门中，以项目团队为导向开展工作。  

·         作为高效团队的一员，能在快节奏的环境里进行高效工作。

·         能在截止期限前独自完成任务，能处理多项事务，准确地履行工作职责。  

·         拥有杰出的分析和解决问题的能力， 在遇到困难或复杂问题时能提出有创意的替代方案。

·         突出的组织能力，能平衡工作，且在领导项目时注重细节。

·         杰出的人际沟通能力，能在团队氛围中与内部团队成员和外部组织里的各级同事进行良好的合作。

·         优秀的社交和建立关系的能力。  

·         良好的书面和口头交流技巧。  

·         能妥当处理机密信息。   

·         能够自我激励，善于处理模棱两可的问题。

·         拥有好奇心，乐于主动学习。

·         熟练运用微软办公软件如Word、PowerPoint、Outlook、 Excel 和Project。

·         深度熟知微软WSUS/SCCM/GPO/MDT知识，并拥有与此相关的管理经验。

·         非常了解Apple设备管理系统（MDM/JAMF/AirWatch）,并拥有与此相关的管理经验。

·         了解掌握AutoCAD/SAP/Oracle/Adobe相关知识，并拥有企业级用户软件管理经验。

·         拥有在大型跨国企业主管大规模计算机，苹果电脑，移动设备，打印机，会议室视频设备和系统的丰富管理经验。

·         熟练运用中英文口语和书面语。

·         团队管理经验，带领团队成员成长，提高团队工作效率。

·         对娱乐和旅游行业有热情。

·         拥有敏锐的商业洞察力，对文化较为敏感。

·         拥有ITIL管理证书者优先考虑。

·         拥有PMP项目管理证书者优先考虑。

 

关于上海迪士尼度假区：

作为全球家庭娱乐业的领军企业之一，上海迪士尼度假区为我们的游客带来独具一格的服务和珍藏一生的记忆。加入我们，在这个充满奇幻、想像、创意和探险的全新世界里，为每年数以百万的度假区游客创造欢乐。无论您的迪士尼旅程走向台前还是幕后，您都拥有无限机遇。

* 我们致力于提供平等的就业机会，欢迎残障人士申请职位。

* 具体的福利基于职位有所不同，可能根据公司政策进行调整。

* 上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。

 

上海迪士尼度假区是中国大陆首座迪士尼度假区，是游客们远离尘嚣、共度美好时光的绝佳去处，让您和您的亲朋好友共同探索充满幻想、想象、创造力和冒险的奇妙世界。度假区包括上海迪士尼乐园，一个由六大主题园区组成的独特主题乐园、上海迪士尼乐园酒店和玩具总动员酒店两家主题酒店、迪士尼小镇（大型购物餐饮娱乐区）、一座百老汇风格剧院、星愿公园以及其他户外休闲区域。上海迪士尼乐园是一座神奇王国风格的主题乐园，通过专为中国游客度身定制的原味文化体验和主题设计，呈现经典迪士尼故事讲述和角色。在不断发展这一神奇目的地时，我们也在寻找各种世界级的专业人才来帮助我们实现计划。

 

Job Summary:

Technology is at the forefront of delivering the magic and enabling the unparalleled vacation experience that makes Shanghai Disney Resort (SHDR) the most visited tourist destinations. SHDR Technology and Digital team combines custom technology solutions with creativity to produce robust applications that enhance all aspects of the guest experience.

The Associate Manager looks over different Information Technology support functions of the Shanghai Disneyland Resort and manages solutions to support business functions and services.

SHDR Technology and Digital team seeks forward-thinking team members with accomplished professional experience who are passionate about delivering a quality product, desire to learn and grow, and enjoy working closely with business partners on both strategic and tactical challenges.

 

Key Responsibilities:

·         Take charge of the delivery and management of end-user client based support.

·         Coordinate the issue trouble shooting, root cause analysis, resolution design, service implementation to accomplish business demands.

·         Manage the team for service daily operation and ensure the service delivery meets with Service Level Agreements (SLAs).

·         Be responsible for managing PC & Mac management system, software patch management platform and the other end-user related systems.

·         Coordinate working shifts rotation to ensure seamless coverage for End-User support.

·         Evaluate opportunities to improve service quality, efficiency and end-user satisfaction rate in compliance with policy and process.

·         Handle and follow-up service complaints and escalations.

·         Perform trainings to the team members or end-users.

·         Documents and shares knowledge with others in the organization.

·         Understand current computing environments vs. emerging technologies vs. future technology roadmaps.

·         Manage the team to ensure that service requirements are identified and deliverables are met, including to-be process and gap analysis, specification and design documentation. 

Desired Qualifications:

·         Bachelor's degree in Computer Science or equivalent plus minimum 8 years of relevant professional work experience.

·         Ability to work in a project team oriented environment in a complex and diverse business unit of a multi-national company.

·         Ability to work effectively in a fast-paced environment as part of a high performance team.

·         Ability to work independently to meet deadlines, handles multiple priorities, and performs job responsibilities accurately.

·         Strong analytical and problem solving skills with an ability to develop creative alternatives to resolving issues or complex problems.

·         Strong organization skills to balance work and lead projects with attention to detail.

·         Strong interpersonal skills to interact in a team environment and collaborate with team members internal and external to the organization at all levels.

·         Excellent networking and relationship building skills.

·         Strong written and verbal communication skills.

·         Demonstrated ability to handle confidential information.

·         Self-starter and ability to deal with ambiguity.

·         Natural curiosity and desire to learn.

·         Proficiency in MS Project, Word, PowerPoint, Outlook, and Excel.

·         Advanced knowledge of Microsoft WSUS/SCCM/GPO/MDT, with relevant management experience.

·         In depth technical understanding of Apple device management system (MDM/JAMF/AirWatch), with relevant management experience.

·         Rich knowledge on AutoCAD/SAP/Oracle/Adobe, with enterprise end-user software management experience.

·         Experience in managing a large scale of PCs, Mac devices, mobile devices, printers, and meeting room VTC facilities with systems at a multi-national company.

·         Proficient in spoken and written Chinese and English.

·         Team management experience, and ability to lead the team to improve contributions and capabilities of team members.

·         Enthusiasm for the entertainment and travel industries.

·         Strong business acumen and also cultural sensitive.

·         ITIL certification is a plus.

·         PMP certificate is a plus.

 

About Shanghai Disney Resort:

As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.

* We are committed to providing equal employment opportunities and welcome applications from candidates with disabilities.

* Specific benefits vary between different roles and may be adjusted according to company policy.

* Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.

Shanghai Disney Resort, the first Disney resort in Mainland China, is a place where friends and families can escape together to a whole new world of fantasy, imagination, creativity and adventure. The resort is home to the Shanghai Disneyland theme park, featuring six lands, as well as two themed hotels – Shanghai Disneyland Hotel and Toy Story Hotel, Disneytown, a large shopping, dining and entertainment district, a Broadway-style theatre, Wishing Star Park and other outdoor recreation areas. Shanghai Disneyland is a Magic Kingdom-style theme park featuring classic Disney storytelling and characters but with authentic cultural touches and themes tailored specifically for the people of China. As we continue to develop this magical destination, we’re looking for a variety of world-class professionals including and an innovative development team to help our plans take shape.

作为全球家庭娱乐业的领军企业之一，上海迪士尼度假区为我们的游客带来独具一格的服务和珍藏一生的记忆。加入我们，在这个充满奇幻、想像、创意和探险的全新世界里，为每年数以百万的度假区游客创造欢乐。无论您的迪士尼旅程走向台前还是幕后，您都拥有无限机遇。
As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.