上海招聘

职位介绍：

网络运营中心工程师作为第一线技术支持人员，需要与团队协同工作，参与运维相关的各项事务，从而最大的保证IT服务的高可用和高性能。网络运营中心工程师必须及时，主动 ，并高效的完成所有分配的工作任务。

工作内容：

o   具有高度的责任感和敬业精神，能够适应夜班和节假日值班安排(7*24轮岗)

o   能够管理和维护机房环境、服务器、网络和各应用系统的相关监控系统

o   通过监控平台监控相关系统（机房环境、服务器、网络和各应用系统）的健康状况，并创建和更新相关的维护记录

o   作为第一线技术支持人员能够及时对发生的告警或故障事件进行处理

o   对第一时间不能处理的告警或故障事件，需及时通知并协助相关二线工程师的处理工作

o   能够按照既定的操作流程及规范，完成各项日常相关事务和告警事件的创建、跟进和更新工作

o   能够对事件进行正确分析并按照规定时间，完成事件的相关通告工作

o   遵循标准操作流程，进行数据中心机房的日常运维管理，保持数据中心工作环节的整洁

o   负责更新数据中心日常工作日志，例如记录设备进出，配置变更和其他相关数据中心运营记录

o   能够在资深工程师的指导下，完成相关操作文档的编写及更新

o   能够根据网络/服务器工程师的要求，协同配置路由器，交换机和服务器等

o   能够协助网络/服务器工程师完成相关数据的收集整理工作

o    根据网络/服务器工程师的要求，提供支持包括DC内重要设施（UPS,ATS,AC,CHILLER,相关终端设备）

o    能够在SLA时间范畴内支持二级和三级工程师变更

o    提供路由表和抓包为故障排除提供支持

o    能够简单明了的传达技术信息

o    能够参与和协调关于故障排除相关的电话会议

o    理第三方确保履行服务协议.交付诸如处理的事件问题，例行检查，任务进度，文档等一些报告.

o    为新事件和学习知识创建或修改文档

o   其他由直接或业务领导分派的职责

 

我们希望您：

• 具有2年及以上IT技术支持的相关经验
• 具备熟练的网络诊断能力
• 具备相关存储，Windows/Linux操作系统，及Linux命令集的基本技术
• 出色的沟通能力，尤其是能够与各层级人员有效交流
• 能够承受压力，具有快速掌握和处理各种问题的技能
• 出色的分析能力
• 能够对故障进行正确分析和分级，并及时响应或升级处理
• 非工作时间内，到达迪士尼的通勤时间应小于1.5个小时（轮岗需要）
• 能够在多元文化中与各层级人员有效交流
• 能够承受较大工作压力，对任务进行有效优先排序
• 积极主动，自我管理，注重细节 
• 客户至上、质量至上，以结果为导向
• 能够积极有效地融入团队，具有良好的团队合作精神
• 能够随着外部环境和组织变化主动做出改变
• 计算机科学学士，或相关同等程度的学位
• 思科认证网络高级工程师（CCNP）/思科认证网络工程师（CCNA），持其它相关证书者优先
• 有各种无线解决方案专业知识，熟悉HP (H3C)、Avaya等者优先
• 英语和普通话流利

 

关于上海迪士尼度假区：

作为全球家庭娱乐业的领军企业之一，上海迪士尼度假区为我们的游客带来独具一格的服务和珍藏一生的记忆。加入我们，在这个充满奇幻、想像、创意和探险的全新世界里，为每年数以百万的度假区游客创造欢乐。无论您的迪士尼旅程走向台前还是幕后，您都拥有无限机遇。

* 我们致力于提供平等的就业机会，欢迎残障人士申请职位。

* 具体的福利基于职位有所不同，可能根据公司政策进行调整。

* 上海迪士尼度假区不会委托任何人或第三方机构向求职者收取费用。候选人请务必通过度假区官方招聘渠道获取度假区招聘的相关资讯。

 

Job Summary:

The NOC Engineer works as the first level support, takes responsibility of ensuring maximum possible service availability and performance, and work closely together with team to achieve success. NOC engineers are required to ensure all assignments are fulfilled in a timely, co-operative and professional manner.

 

Key Responsibilities:

• Be able to participate in a 24*7 rotation
• Manage and maintain monitoring systems of facilities, servers, systems and networks.
• Action any fault alarms received from monitoring tools, as the first level support.
• Monitor facility/network/server status and troubleshoot issues; Create and be assigned incident tickets or requests.  Ability to take ownership of the task and delivery within service level agreements.
• Ensure requests and Incidents have timely updates based on SLA metrics
• Make the first attempt to resolve fault, and escalate to the second level support when they are unable to resolve it.
• Comply with established Standard Operating Procedures in response to system alerts and routine tasks with consistent accuracy.
• Carry out daily Data Center operations, control access in line with pre-defined rules, and do general housekeeping of the Data Centre.
• Update documentation to record changes to HW, configuration, data records and other resources
• Draft new and updated procedures as directed by senior engineers.
• Assist network/server engineers in collating, processing and presenting records and data.
• Configure network routers, switches, servers devices as per standard procedures or directed by network/server engineers.
• Supporting on general maintenance for DC critical facilities such as UPS, ATS, CRAH and Chiller, and Telco circuit technologies and related termination as per standard procedures or directed by facility engineers.
• Able to support on executing changes by tier 2 and Tier 3 engineers within SLA timeframes
• Must be able to convey technical information in a manner suitable to the audience
• Able to participate and coordinating troubleshooting related conference calls
• Managing partnering vendors during issues to ensure they are delivering to service level agreements.  Deliverables would include escalating issues as required, scheduling checkpoints, providing data, facilitating system access and documenting all activities.
• Create or modify documentation, runbooks in response to new events and learnings
• Other duties as assigned.

 

Desired Qualifications:

• A minimum of 2-year experience in an IT Support or similar role.
• Good network diagnostic skills.
• Basic knowledge storage technologies, Windows/Linux operation system, and basic Linux CLI skills.
• Good communicator with a natural aptitude for dealing with people.
• Work well in a busy team, being quick to learn and able to deal with a wide range of issues.
• Strong analytical skills and able to collate and interpret data from various sources.
• Ability to assess and prioritize faults and respond or escalate accordingly.
• Must be able to get to Disney parks and resorts within 1？ hrs, during off hours (to be part of rotation).
• Ability to interact effectively at all levels and across diverse cultures.
• Able to effectively prioritize tasks in a high-pressure environment.
• Highly self-motivated and directed, with keen attention to detail.
• Strong customer, quality and results orientation.
• Ability to be an active and effective team member.
• Ability to recognize and embrace change as the external environment and organization evolves.

• Bachelor or equivalent degree in Telecommunications or Computer Science.
• CCNP / CCNA or equivalent certified, Additional certifications is a plus.
• Expertise in non-Cisco platforms, such as HP(H3C), Avaya, is a plus.
• Bilingual of English and Mandarin is required and Shanghainese dialect is preferred.

 

About Shanghai Disney Resort:

As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.

* We are committed to providing equal employment opportunities and welcome applications from candidates with disabilities.

* Specific benefits vary between different roles and may be adjusted according to company policy.

* Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.

作为全球家庭娱乐业的领军企业之一，上海迪士尼度假区为我们的游客带来独具一格的服务和珍藏一生的记忆。加入我们，在这个充满奇幻、想像、创意和探险的全新世界里，为每年数以百万的度假区游客创造欢乐。无论您的迪士尼旅程走向台前还是幕后，您都拥有无限机遇。
As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.