上海 [切换城市] 上海招聘上海客服及技术支持招聘上海售前/售后技术支持主管招聘

零部件售后服务技术支持

艾墨机械设备(上海)有限公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:机械/设备/重工

职位信息

  • 发布日期:2013-05-13
  • 工作地点:上海-浦东新区
  • 招聘人数:若干
  • 工作经验:三年以上
  • 学历要求:大专
  • 语言要求:英语熟练
  • 职位类别:售前/售后技术支持主管  

职位描述


本公司是2011年11月份成立的美国独资企业,总部在美国俄亥俄州辛辛那提市。总公司共涉及六个行业,详情请参见公司美国总部网址:www.ArmorMetal.com (本次招聘信息的发布旨在招聘上海分公司的相关员工,切勿直接在总公司网站上直接申请投递简历,以免造成不必要的麻烦!)

上海分公司主要生产易拉罐清洗设备,属于食品加工行业。

上海分公司的地址是:上海市浦东新区临港万祥产业园万灵路9号。浦东机场往南15分钟车程。请各位应聘者在投递简历之前查看地图,明确公司地址后再做决定。

公司有班车在地铁广兰路站接送员工上下班,早上的时间是7:45分。

Armor Division: Aftermarket Parts & Service – Armor China
Position Title: Parts and Service Technician
Position Characteristics
This technically skilled position provides full line and functional responsibilities for a department within a division. The Service and Maintenance Technician is to plan, organize, direct and coordinate the required activities and personnel pertaining to either machine service, machine auditing, parts procurement or maintenance requirements pertaining to the Aftermarket Parts and Service division of Armor located in Shanghai China.
Responsibilities
The position is responsible primarily for thoroughly evaluating (electrically & mechanically), coordinating and performing of service and maintenance activities associated with Armor manufactured products within the Asian world region. Operationally the position is accountable for the establishment and implementation of Aftermarket Parts & Service divisional initiatives, goals and programs for all Armor manufactured products. Position will require travel to ensure customer focused planning, customer satisfaction and to present/promote Aftermarket Parts & Services departmental initiatives. The Service and Maintenance Manager must have excellent customer service and management skills, experienced with large capital equipment parts and operation as well as a focused dedication to revenue growth. Duties include, but are not limited to, taking customer calls and conducting/coordinating expedited service and or maintenance activities; direct, oversee and participate in the development of the service and maintenance work plan; conduct full equipment audits for replacement parts and upgrades, assign work activities, projects and programs; review and evaluate performance, methods and procedures; establish and maintain an accurate system of accumulating and documenting service and machine maintenance data and the preparation of customer maintenance and or service quotations as required. Other accountability points for this position are:
· Develops and presents detailed machine service & maintenance initiatives and establishes associated pricing procedures based on customer requests and requirements.
· Perform onsite equipment electrical and mechanical evaluations/audits and to promote the spare parts and service activity.
· Interact and communicate with facility and personnel at the Mason Ohio facility. Work closely with Parts, Service and Installation groups to ensure that customer expectations and requirements are consistently achieved for both pre and post product delivery activity.
· Facilitate/Participate in recruiting of Aftermarket Parts & Service departmental personnel, provide and coordinate training as required; maintain adequate personnel levels based on departmental requirements.
· (If required) Exercises direct supervision over service & maintenance personnel; conducts performance reviews for subordinates and coordinates employee development and accountability.
· Prepare the parts, service and maintenance budget; assist in budget implementation; provide written explanations regarding monthly warranty charges; participate in the forecast of additional funds for staffing, equipment and supplies; administer approved budget.
· Supply factual and forecasted reports when requested on business opportunities, activity and results.
· Serve as point of contact for all service and warranty related claims for machines Armor manufactured equipment located in the region; Respond to and solve difficult and complex customer questions, problems and inquiries in a professional and expedited manner.
· Responsibility for the general management, supervision and efficient operation of Armor China’s Service and Maintenance areas as assigned in addition to other duties that may be from time to time assigned.
Skills
· High Mechanical and Electrical Aptitudes.
· Excellent Understanding of Electrical, Electrical Controls and Mechanical Machine Applications.
· Ability to Read and Comprehend Electrical and Mechanical Drawings.
· Experienced with PLC Controlled Equipment. Programming Skills Desired.
· Experienced with On Site Customer Relations and Professional Company Liaison Protocols.
· Experienced in Mechanical and Electrical Troubleshooting and Problem Solving
· Ability to Work Independently and be Self Motivated
· Ability to Speak, Understand and read/write English and Mandarin.
· Ability to Manage Multiple Task.
· Ability to Listen and Formulate Corrective Actions as Required.
· Is Proactive and Exhibits Initiative.
· Ability to Communicate Clearly and Concisely, both Orally and in Writing.
· Proficient at Initiating and Compiling Departmental Data and Metrics
· Proficient Computer Skills.

公司介绍

The Armor Group, Inc. provide manufactured products and related services. Armor's seven devisions offer diverse capabilities serving a variety of industries. Each division has an experienced staff ready to respond to your manufacturing needs quickly and efficiently for large and small jobs. In business for over 80 years, Armor understands the needs of our customers and we are committed to providing quality products and services. We are located in Mason, Ohio providing over 300,000 square feet of manufacturing space with 350 employees. We invite you to browse our website to learn about our history and the markets we serve.

Most import thing: all the resumes send to us should be English Version.

Thank you for your cooperation!

艾墨上海分公司成立于2011年10月,作为一家美国独资企业,现有70多名员工。
总公司位于美国俄亥俄州辛辛那提市。总公司共涉及十个不同行业

(本次招聘信息的发布旨在招募上海分公司相应员工,切勿直接在总公司网站上直接申请投递简历,以免造成不必要的麻烦!)

上海分公司当前主要从事易拉罐清洗设备、烘干机和销钉炉,前身是辛辛那提工业机械公司(CIM),是铝制和钢制两片罐工艺技术的先锋。装机遍布全球各地。进入两片罐生产工艺行业已有50年,在全球各地拥有超过200台清洗器和烘干机。

作为世界领域内引以为傲的罐装清洗器、零件清洗器和工业应用加工系统的制造商,我们为供应商提供精确的两片罐清洗器。配套完善的售后服务从电气到管道,从维护到修理,从零部件到全套安装,我们具备足够专业的能力与技术满足客户的多种服务需求。

上海分公司的地址是:上海市浦东新区临港万祥产业园万灵路9号。浦东机场往南行车30分钟。

部分岗位优先考虑就近居住的应聘者。

请各位应聘者在投递简历前详细查看地图,明确公司地址后再做决定。

联系方式

  • 公司地址:地址:span万灵路9号