上海招聘

职位介绍： 

上海迪士尼度假区正在寻求特殊的人才，在传达财务指标的同时领导、发展并指引由不同层级领导人和一线演职人员组成的运营团队，以保证每日的运营。

工作内容：

·         在不同的运营领域通过招聘、培训和提供启发性的领导力指导和发展300人以上的团队。

·         在启发和传递安全、礼仪、演出、效率这四大关键要素的基础上为演职人员打造杰出的环境并树立模范，确保团队在作出运营决策之前能够将安全放在演职人员以及游客的第一位。

·         监管部门财务的控制和实施策略，提高整体的生产力和收益。

·         提供年度运营发展计划，5年计划以及投资计划。达成团队绩效，确保团队领导者能够完善经费支出、收益、内控流程以及运营策略，提高整体的生产力和收益。

·         预见并指导财务以及后勤运营包括预算、时间线、设备更新、演出质量、劳动力管理以及培训。

·         确保运营在坚持安全标准的前提下服从防损标准。

·         传递有说服力的愿景来激发超常的“世界级”的游客服务，并且通过实地走访、与游客和演职人员互动来将愿景投入到运营实践中去，诠释迪士尼领导基础。

·         开发策略性的运营计划，持续关注流程的优化与校对。

·         领导和执行运营流程来达到并超越游客预期，并且提供持续、高质量的游客服务。对游客建议与意见提供及时反馈。

·         通过持续的指导和发展来确保运营演职人员、游客以及业务有良好的表现结果。和团队合作来支持项目执行和整合；确认工作范畴、运营影响、演出就绪、应急计划、预算控制和排班。

·         支持和激励运营区域积极参与公司范围内的其他项目例如环境、多样性和包容性、鼓励与认可迪士尼志愿者等。

·         作为管辖区域的联系人与一线领导、演职人员、区域领导者以及不同级别的行政人员进行沟通。承担高效的沟通，建立与直线下属、同事、供应商和行政人员积极的人际关系来实现成功的运营。

 

我们希望您：

·         拥有5年以上领导至少200人规模团队以及多店的经验。

至少具备10年以上在面向游客的运营体系中的运营经验，在零售管理方面具备最少5年的经验。

·         学士学位或者其他相等的经历。

·         理解和精通业务统筹和分析（预算、财务和数据分析）。

强大的领导力表现，能够影响不同层级的运营。

有够有效处理冲突，具有强大的解决问题能力和决策能力以及持续不断的流程优化技巧。

被证明的强大的互动、合作、指导和监管技巧以及优秀的社交能力。

示范高效的组织、多任务和时间管理技巧，关注细节。

提供策略性的领导力技巧，提出概念并推动执行。关注人员，流程和度量。

自我引导，在运营目标、驱动和度量的前提下制定计划。

处理多重需求和安排竞争重点的能力。

普通话、英语书写、阅读、口语均流畅。表现出强大的口语和书面沟通技巧以及杰出的演示能力。

·         证明能够在跨国公司复杂多样的主营业务单元下工作的能力

具备相关的管理经验

熟悉并精通网络和微软办公软件

关于上海迪士尼度假区：

作为全球家庭娱乐业的领军企业之一，上海迪士尼度假区为我们的游客带来独具一格的服务和珍藏一生的记忆。加入我们，在这个充满奇幻、想像、创意和探险的全新世界里，为每年数以百万的度假区游客创造欢乐。无论您的迪士尼旅程走向台前还是幕后，您都拥有无限机遇。

* 我们致力于提供平等的就业机会，欢迎残障人士申请职位。

* 具体的福利基于职位有所不同，可能根据公司政策进行调整。

Job Summary:

Shanghai Disney Resort is seeking exceptional talent to ensure excellence of day-to-day operations.  Lead, develop and set direction for the Operations team consisting of multiple levels of leaders and frontline Cast while delivering fiscal responsibilities.

Key Responsibilities:

·         Lead Store Operations team for Shanghai Disney Resort by recruiting, training, and providing inspiring leadership, coaching, and development for a team of 400+ individuals across multiple operating areas.  

·         Foster an environment inspiring and delivering excellence in Safety, Courtesy, Show, and Efficiency to Cast Members and models the Disney Leader Basics.  Role models and holds teams accountable for ensuring an environment where Guest and Cast Safety is the first filter in operational decision-making. 

·         Monitor financial controls, strategies and implement tactics to increase overall throughput and revenues. 

·         Provide input for development of the annual operating plan, 5-year plan, and capital planning.  Hold team accountable for financial performance, by holding leaders accountable for expenditures, revenues and internal control processes and implement tactics to increase overall throughput and revenues.   

·         Oversee and direct all financial and operating logistics including budgets, timelines, facility improvements, show quality, labor management and training.  

·         Ensure operational compliance to Loss Prevention standards with adherence to safety standards.

·         Communicate a compelling vision that inspires exceptional “World-Class” Guest Service and translate the vision into operational processes by walking the operating area, interacting with Guests and Cast Members and demonstrating the Disney Leader Basics.  

·         Develop a strategic operating plan that focuses on continuous process improvements and alignment. 

·         Lead the execution of processes and procedures to exceed Guest expectations and to deliver consistent, high-quality Guest Service. Respond to Guest comments and concerns.  

·         Deliver operational Cast, Guest, and Business performance results through consistent performance coaching and development. Partner with teams to support project execution and integration; identify and verify the scope of work, operational impact, show readiness, contingency planning, budget management, and schedules. 

·         Support and inspire the operating area’s participation in companywide initiatives such as Environmentalism, Diversity & Inclusion, Recognition, VoluntEARS, etc.  

·         Interface with Front line Leadership, Cast members, Area Leaders and executives at all levels as a point-of-contact for area of responsibilities.  Responsible for effective communication to promote positive relationships with direct reports, peers, vendors, and executives to achieve successful operations. 

Desired Qualifications:                    

·         Minimum of 5 years’ experience for leading a team of above 200 team members and multi-store management.

·         Minimum of 10 years of operational experience in a Guest-facing operating area including 5 years in retailing.

·         Bachelor's degree or equivalent experience

·         Understanding and proficiency in business planning and analytics (budgets, financial & data analysis)

Strong leadership presence with the ability to influence all levels of the operations

Demonstrated ability to deal effectively with conflict, strong problem solving and decision making as well as continuous improvement process skills

Proven strong interpersonal, partnering, coaching and mentoring and networking skills

Demonstrated strong organizational, multi-tasking and time management skills with attention to detail

Demonstrated ability to provide strategic and tactical leadership skills, taking a concept and driving to implementation, with a focus on people, process and metrics

Self-directed, with an ability to develop a plan based operational goals, drivers and metrics.

Ability to handle multiple demands and competing priorities

Proficiency in writing, reading and speaking Mandarin and English. Demonstrated strong verbal and written communication skills, and strong presentation skills

·         Proven ability to work in a complex and diverse major business unit of a multi-national company. 

Demonstrated related leadership experience

Demonstrated computer proficiency with Internet and Windows software packages

About Shanghai Disney Resort:

As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.

* We are committed to providing equal employment opportunities and welcome applications from candidates with disabilities.

* Specific benefits vary between different roles and may be adjusted according to company policy. 

* Shanghai Disney Resort does not charge a fee to submit job applications and has not authorized any individual or company to charge to do so. Please always check our official channels or platforms for the most relevant recruitment information.

作为全球家庭娱乐业的领军企业之一，上海迪士尼度假区为我们的游客带来独具一格的服务和珍藏一生的记忆。加入我们，在这个充满奇幻、想像、创意和探险的全新世界里，为每年数以百万的度假区游客创造欢乐。无论您的迪士尼旅程走向台前还是幕后，您都拥有无限机遇。
As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.