Officer, Customer Service(职位编号:CSO_System_120703)
巴斯夫聚氨酯特种产品(中国)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:石油/化工/矿产/地质
职位信息
- 发布日期:2012-07-30
- 工作地点:上海-浦东新区
- 招聘人数:1
- 工作经验:五年以上
- 学历要求:本科
- 语言要求:英语熟练
- 职位类别:客服专员/助理(非技术)
职位描述
Work Location: Gaoqiao, Pudong, Shanghai (with Shuttle Bus provided)
Reporting to: Manager, Sales & Marketing
People Management Responsibility: Yes
Travel Required: No
Shift Required: No
OBJECTIVES:
To efficiently manage the order fulfillment processes and handle customers' inquiries/complaints
RESPONSIBILITIES:
1. To cooperate closely with sales team to achieve sales target
2. To prepare all documentation and statistics related to Sales Department, and maintain proper filing system
3. To maintain SAP & MRP in BAPS as management tool and ensure correct data input
4. To provide best possible service to customers and promote the establishment of long term customer relationship to ensure a sound profitable future customers base
5. To support sales manager and sales team maintain customer files and ensure data update on time
6. To support sales manager and sales team build up market information data bases, and summit routine market reports
7. To cooperate closely with other departments of the company to ensure efficient operations and on time delivery of quality products
8. To ensure that all operations (also at customer premises) are carried out in accordance with internal quality systems, BASF and local government SHE regulations. Report any areas of concern immediately to your department manager and the RQS manager
9. To direct handle Tie 3 customers.
REQUIREMENTS:
1. Bachelor degree, major in business, chemical or mechanical
2. 5 years' related working experience, familiar with international trading. Working with chemical business background is preferred
3. Good command of SAP system. Good computer operation skill including good knowledge of Micro software is MUST.
4. Good command of English, in speaking and in written.
5. Competencies required: Striving for Achievement, Customer Focus, Communication and Interprersonal Understanding, Teamworking, Startegic Thinking, Working Management, etc.
公司介绍
巴斯夫是全球领先的化工公司——The Chemical Company。公司的产品范围包括从原油和天然气、化学品、塑料、特性化学品、农用产品到精细化学品。作为值得信赖的合作伙伴,巴斯夫帮助各行各业的客户取得更大成功。通过提供高价值产品和智能解决方案, 巴斯夫在应对全球面临的问题中扮演重要角色,如气候保护、能源效率、营养以及交通运输与移动通讯领域等。2008年,巴斯夫全球员工近97,000名,销售额超过620亿欧元。若想获得更多关于巴斯夫的信息,请访问: www.basf.com。
巴斯夫与大中华市场的渊源可以追溯到1885年,从那时起巴斯夫就是中国的忠实合作伙伴。它是中国化工领域最大的外国投资商之一,2008年,公司在大中华区员工人数接近6,300名,拥有19个巴斯夫全资子公司和10个巴斯夫合资公司。在大中华区的销售额约为42亿欧元。欲了解更多信息,请登陆www.greater-china.basf.com。
联 系 人: 人力资源部
联系地址: 上海市西藏中路18号
邮政编码: 200001
咨询信箱: hr-china@basf.com (此信箱不接受职位申请,敬请登陆www.greater-china.basf.com/careers进行在线申请。)
公司主页: http://www.basf.com / http://www.greater-china.basf.com
联系方式
- 公司网站:http://www.basf.com
- Email:hr-china@basf.com
- 公司地址:浦东新区港城路2333号
- 邮政编码:200137
- 联系人:人力资源部