上海招聘

Work Location: Shanghai-Xu Hui District

Reporting to: Customer Service Leader

People Management Responsibility: No

Travel Required: No

Shift Required: No

JOB OBJECTIVES:

Take full responsibility for providing quality and efficient customer service to customer. Proactively manage the service requirements of assigned major customer accounts in coordination with the responsible sales personnel in order to secure and expand business opportunities

MAIN RESPONSIBILITIES:

1. Perform independently the daily order operation to assigned customers for different order modules/ product resources and different chemical characters; Track feedback from transportation or warehousing service providers/ suppliers/ carriers/ logistics etc to ensure timely order delivery; Communicate timely with customers on delivery status; Provide feedback to the relevant sales personnel regarding order status and/or changes;

2. Check customers' credit status according to established policies / practices and communicate with customers to settle credit issues;

3. Act as the first customer contact person to handle customer inquiries, interpret the customer needs, timely pass the information to the responsible partners for proper efficient response;

4. Collect, document and consolidate customers' problems/ complaints according to defined procedure; Initiate coordination with the relevant personnel such as sales, logistics, warehouse, finance, to solve problems and to ensure the necessary corrective actions taken in accordance with serving standards; follow up complaint settlement, such as return/exchange cargo, compensation, supporting documents; Alert supervisor/sales supervisor any unmet customer needs;

5. Contribution on Project ONE & Accelerator as key user;

REQUIREMENTS:

1.Education: University degree or above

2.Work Experience: Has worked in the supply chain area (> 3 year); Understands Customer Service; Operates using any ERP systems, data and processes from a user perspective; Has experience in import/export operation

3.Technical and Professional Knowledge: Good communication skills. Strong interpersonal skills. Has basic knowledge in International trade affairs; Multi-cultural / language background

关于巴斯夫大中华区

巴斯夫与大中华市场的渊源可以追溯到1885年，从那时起巴斯夫就是中国的忠实合作伙伴。作为中国化工领域重要的外商投资企业，巴斯夫主要的生产基地位于上海、南京和重庆，而上海创新园更是全球和亚太地区的研发枢纽。2019年，巴斯夫向大中华区客户的销售额超过73亿欧元，截至年底员工人数为9,230名。欲了解更多信息，请登陆：www.basf.com/cn。

关于巴斯夫

在巴斯夫，我们创造化学新作用——追求可持续发展的未来。我们将经济上的成功、社会责任和环境保护相结合。巴斯夫在全球拥有超过117,000名员工，为几乎所有国家、所有行业的客户成功作出贡献。我们的产品分属六大业务领域：化学品、材料、工业解决方案、表面处理技术、营养与护理、农业解决方案。2019年巴斯夫全球销售额590亿欧元。巴斯夫的股票在法兰克福（BAS）证券交易所上市，并以美国存托凭证（BASFY）的形式在美国证券市场交易。欲了解更多信息，请访问：www.basf.com。