上海招聘

Customer Service Executive

Department: Customer care

Function: CS & AS

Market: DOS

Brands: NI & NE

Superior’s Title: Assistant Customer Care Manager

 

Objective

The purpose of this role is to follow order status and handle end consumer claims for direct owned stores. Arranging repair work, answering company 400 hot line about complaints and inquries. Communication with factory to check order status and arrange check in advance to ensure consumers’ satification.

Description

Specific responsibilities include:

Answer company hotline and follow up complaints including negotiate the discount or repair solution when balancing company and customer needs Work with retail staff to check orders and claims status Communicate with factory to identify defect reason and repair way to have better trouble shooting Process claim in system.Arrange on site repair work and return to factory repair activities. Porcess the billing from suppliers for repair work Find  opportunities with 3PL to have better operation and suggest improvements Escalate cases in order to avoid media exposure and PR situtation   Requirements:   3-4 years experience in a customer service role or other customer support environment. Good negotiation and problem solving skills Good follow through, Broad-minded, with attention to detail Ability to maintain a positive attitude in a dynamic and fast paced work environment        

纳图兹贸易（上海）有限公司是意大利纳图兹集团（Natuzzi Spa）和顾家家居KUKA在国内设立的合资公司，是纳图兹品牌在中国、中国香港和中国澳门的行销中心。 Natuzzi是世界皮沙发行业的旗舰品牌，也是意大利***的家具生产商之一，纳图兹集团成立于1959年，1993年在纽约证券交易所挂牌上市，产品远销5大洲123个国家， 产品质量通过ISO9001及ISO14001认证。在全球超过1600个销售网点，品牌专卖店超过500家，全球有5000多名雇员，9家商业子公司和8家工厂。 截止2018年，公司营业额超过4.2亿欧元。纳图兹贸易（上海）有限公司注册资金150万美金，主要从事家具、木制品、塑料制品、电子产品的批发、佣金代理、上述产品的进出口业务。