上海招聘

Major Job Responsibilities:

1.Systems Analysis Functions- Lead, and participate in as necessary, the activities related to the identification of system requirements, documentation, testing and presentation of business unit technology initiatives while adhering to established policies and procedures

1) Act as a liaison between information technology and appropriate department or staff in efforts to drive strategic systems technology initiatives

2) Participate in determining/defining project requirements

3) Develop thorough design and end user documentation

4) Conduct technical research to analyze existing programs for deficiencies or areas that can be improved

5) Research, plan, install, configure, troubleshoot, maintain and upgrade vendor software

6) Identify options for potential solutions and assessing them for both technical and business suitability

7) Partner with other technical staff, (e.g. networking, telecom, application development, etc.) to ensure connectivity and compatibility between systems

8) Draw up specific proposals for modified or replacement programs

9) As required, code, test, and roll out to production new programs

2.Project Coordination- Coordinate, prioritize, and participate in activities associated with completing assigned projects or project task(s).

1) Update project plan as necessary

2) Monitor progress of tasks ensuring all deadlines are met as scheduled

3) Provide management with status reports detailing status and timelines

4) Follow all steps to close project which may include conducting meetings, completing project reports, and maintaining completed project file

3.Problem Resolution- Proactively oversee the activities involved in quality resolution of problems related to area of responsibility

1) Respond with a sense of urgency to problems escalated to employee's level

2) Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided

3) Place the highest priority on providing quality customer service by ensuring the unique needs of customers are met

4) Ensure quality resolution and thorough and accurate documentation of customer issues

5) Provide analysis and feedback to management staff and appropriate departments regarding recurring problems, recommending improvements aimed at reducing future occurrences of problems

6) Participate in creating, administering, and continuously updating procedures for resolution of all related issues

4.Team Interfaces/Customer Service- Establish and maintain a professional relationship with internal/external customers, team members and department contacts.

1) Cooperate with team members to meet goals or complete tasks

2) Provide quality customer service that exceeds customer expectations and improves level of service being provided

3) Treat all internal/external customers, team members and department contacts with dignity/respect

4) Escalate to supervisor any situation outside the employee's control that could adversely impact the services being provided

5.Related Duties as Assigned

1) The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties, and responsibilities required of job incumbents

2) Consequently, job incumbents may be asked to perform other duties as required

3) Also note, that reasonable accommodations may be made to enable individuals with disabilities to perform the functions outlined above

4) Please contact your local Employee Relations representative to request a review of any such accommodations

Qualifications:

1.Bachelor degree in computer science or engineering, MIS

2.Minimum 2-year experience with one of the following programming languages required: Java/J2EE, Javascript, VXML, XML, HTTP, Visual Basic, .NET

3.1 year experience in project management is preferred

Please note that both English and Chinese resumes are required.

Grow with the World Leader in Conferencing!

About Genesys
Genesys Conferencing is the leading conferencing service provider, offering integrated web, video and audio conferencing services to thousands of organizations worldwide. Since established in 1986, the company`s strategy has been built on continuous product innovation. With one of the largest and strongest R&D organizations in the industry, Genesys launched the world’s first fully automated audio conferencing service in 1989 and the first conferencing management software in 1995. The flagship product, Genesys Meeting Center was the sole unified & multimedia conferencing solution with global support when it was released in 2002. As of May 31, 2008 Genesys became a part of InterCall, the world's largest conferencing provider.
For more information on Genesys, please visit our website http://www.genesys.com/
关于Genesys
Genesys Conferencing公司是全球领先的会议通信服务提供商，为世界范围的数千家企业提供专业集成的网络、视频和语音会议服务。
自1986年创建以来，Genesys Conferencing公司一直致力于不间断的产品创新和开发，拥有业界规模最大、实力最强的研发机构。早在1989年，Genesys便研制了世界上第一套全自动语音会议系统，并成功投放市场。在1995年，又推出了第一套电话会议管理软件。2002年，旗舰产品Genesys Meeting Center（Genesys会议中心）问世，成为当时业界唯一一个集语音、互联网和桌面视频为一体的、可享受全球支撑的综合性会议解 决方案。2008年5月31日，Genesys成为了全球最大的会议通信服务提供商 Intercall的一部分。
更多信息,请关注我们的网站 http://www.genesys.com

About InterCall

InterCall is the largest conferencing and collaboration provider, focusing on multimedia meeting solutions, unified communications tools and event services. On the strength of the most advanced technologies and superior service worldwide, InterCall stands renowned in the Industry for years. We offer the widest variety of seamless collaboration and service delivery to 80 percent of Fortune 500 companies and 50 percent of Fortune 1000 companies with our range of audio, web and video conferencing services. Recent years continually witnessed InterCall as the winner of Conferencing Provider of the Year by Frost & Sullivan. We are dedicated to on-going development of technology, and have entered strategic partnership with Cisco, IBM？, Adobe？ and Microsoft？ to strive for the maximum efficient conferencing options and greater flexibility.

For more information on InterCall, please visit our website – www.intercall.com .

关于InterCall

InterCall是全球最大的会议与协作服务供应商，致力于提供易于使用的先进音频、活动、网络和视频会议解决方案。凭借先进的技术和强大的服务，我们在全球多方会议和协作服务领域内建立并保持了良好的声誉，为包括世界500强中80%和1000强中50%以上的公司等客户提供音频，网络和视频会议服务。近年来我们多次荣膺 Frost & Sullivan亚太/北美地区年度会议服务供应商。我们十分重视并持续投资于技术研发，与Cisco, IBM？, Adobe？ and Microsoft？ 等合作伙伴建立了长期战略关系，力争不断为客户提供更为高效灵活的会议解决方案。
更多信息，请关注我们的网站 www.intercall.com

Do you like a challenge more than just a job? How about being on the forefront of innovation? Or being part of an industry leading team that helps businesses succeed? …… We can help you!
想要一个挑战而非仅仅一份工作？想要始终站在创新前沿？还是想要成为行业领袖的一员创造更多价值? ……我们将助您一一实现！
As the world’s largest conferencing provider, we are dedicated to provide innovative and practical communication solutions through a highly engaged and talented workforce enabling collaboration for people and businesses anywhere, anytime. InterCall prides itself on attracting and growing talents to assist the company in maintaining its position as the leading global conference provider. Being part of Intercall enable you to expect:

作为世界上最大的会议通讯服务商，我们致力于通过优秀的员工和不断创新，可操作的解决方案，来促成世界范围内的，无障碍的实时沟通与协作。我们一直以来以不断吸引和发展人才为荣，这也正是我们得以始终保持业内领导者地位的原因。加入Intercall, 您将能期待：

- Equal Employment Opportunity
  公平就业机会
- Unmatched, professional training
  独到的专业培训
- Numerous career growth opportunities
  多样的职业发展机会
- Dynamic, harmonious work environment
  灵活、和谐的工作环境
- Open communication channels
  开放畅通的交流途径
- Multiple incentive programs
  多种激励机制
- Competitive compensation
  有竞争力的薪资福利
- Lifestyle initiatives
  倡导工作与生活的平衡