上海招聘

职位概述 Position Overview

 

该职位将服务于居住在演职人员生活区的演职人员。

 

This position will be responsible to conduct services and build relations to all Cast Members who live in the cast dormitory.

 

主要职责Key Responsibilities

 

• 每日跟进服务反馈、评价及监督。履行上级经理分配的工作，并执行在运营区域的其他相关工作。

• Day to day follow up- Guest services comments, influence and oversight. Emulates all duties and responsibilities while offering the following additional contributions to the operating area:

• 与物业管理、安保、一线演职人员及其他部门的同事沟通，作为宿舍日常运营的联系窗口。

• Communicate with property management, security, front-line Cast Members, peers in other lines of business and serve as the point-of-contact for day-to-day operations.

• 与团队合作，提高活动影响力、建立实施国际标准的合作方式、并在需要时寻求支持。

• Partner with the Cast Housing team to maintain awareness of initiatives; establish and implement international standard corporation and gain appropriate support/buy-in when needed

• 管理宿舍大、小型活动，例如演职人员入住欢迎会。

• Manage Housing events, activities and initiatives, such as arrivals events.

• 维护系统中的传讯模块（如有），包括传讯内容、传讯模板、传讯流程和审批要求。

• Maintain communication module (if any), including content, templates, processes and approvals.

 

 

 资格要求Required Qualifications

 

• 具备客户服务运营经验及技巧

• Demonstrated operational Guest service experience and Guest service skills

• 有快速解决冲突和管理变化的能力

• Demonstrated abilities to deal effectively with conflicts and manage changes

• 可接受弹性工作时间安排，包括晚间、周末、节假日及其他多变的排班时间

• Be flexible with work schedule, including evenings, weekends, holidays and other variable shifts

• (可选项-不作为面试筛选的必要条件，但由此特长为佳）对设计与视频拍摄及剪辑感兴趣，能够运基础的设计与视频软件。

• (Optional – this is not the pre-requisite for interview screening, but candidates with it are preferred) interested in graphic design, video taking and video clip, able to operate basic design and video related software

作为全球家庭娱乐业的领军企业之一，上海迪士尼度假区为我们的游客带来独具一格的服务和珍藏一生的记忆。加入我们，在这个充满奇幻、想像、创意和探险的全新世界里，为每年数以百万的度假区游客创造欢乐。无论您的迪士尼旅程走向台前还是幕后，您都拥有无限机遇。
As one of the worldwide leaders in family entertainment, Shanghai Disney Resort delivers legendary service and a lifetime of memories for our guests. Joining us in a new world of fantasy, imagination, creativity and adventure involves creating happiness for the millions of guests who visit our Resort each year. Whether your career journey here is onstage or backstage, there are almost unlimited opportunities for growth and personal development at Shanghai Disney.