上海招聘

Purpose of the Position

    

This is a 1 year contract position for Field Service Support based in RHQ office. This person will be in charge of the FS support to China RHQ offices including CRCC, AFR.

    

    

Day to Day Responsibilities

    

End user service

    

    

Service Management

    

– PC, Network Printer, Handheld device etc… 

    

- Perform tasks in accordance with established IT SERVICE DELIVERY, ACE, ISO documented processes, using only approved processes and tools

    

- Participating in the establishment, review and audit of ACE/ISO processes

    

- Identification of service related issues and establishment of corrective actions where appropriate

    

- Ensuring Provision Level 2 support for infrastructure (break/fix, preventive and asset management)

    

- RHQ specific business systems, RHQ office network

    

- Business meeting support

    

- Other site backup as assigned

    

    

Education

    

• Diploma degree or higher in Information Technology or related subject
• 1- 2 years’ experience in similar position

    

    

    

Required Skills                                               

    

1– 2 Years’ hands-on experience in IT Infrastructure

    

- Good English and local language communication skills, written and verbal

    

- Experience of some or all of the following:

    

Key technology areas:

    

+ Windows 7/10 Client Operating System (English & Chinese)

    

+ Ethernet Local Area Network configuration, switches, hubs, routers

    

+ Frame Relay based Wide Area Voice/Data Networking infrastructure

    

+ Telephone Systems, VoIP, Voice Mail, Video Conferencing, ISDN

    

+ Computer Hardware/Software/Information Security / Encryption / Firewalls

    

+ Microsoft Office / Microsoft Exchange / Microsoft Project etc.

    

+ Desktop Applications

    

+ IP protection

    

+ Advanced Technologies

    

    

Soft Skills                                               

    

• Candidate must posses problem-solving skills; attention to detail; IT Infrastructure  operations experience; ability to effectively manage multiple priorities; strong interpersonal skills; strong communication and documentation skills; ability to work with minimal supervision; good at “Bad news first” having good constructive escalation skills; ability to work well within a team/collaborative environment. No frequent travel expected at this moment. Work on multiple time zones to engage the appropriate resources around the globe to address customer expectations

万宝盛华大中华有限公司，1997年服务启航于香港和台湾。迄今服务覆盖上海、北京、广州、深圳等逾20座直营城市。我们的大股东万宝盛华全球（ManpowerGroup Inc. NYSE:***）是全球人力资源解决方案领导者，拥有70年服务经验。凭借万宝盛华全球的声誉及行业经验，万宝盛华大中华深耕本土20余年。2015年，万宝盛华大中华战略联盟中信产业基金，总部落地上海，服务网络覆盖两岸三地130余城市逾两万家企业。我们始终致力于释放人才的发展潜能，凭借灵活用工、人才寻猎、招聘流程外包、人才管理及培训发展等人力资源综合解决方案，广受业界赞誉，屡次荣膺“亚太人力资源领军企业”。