上海招聘

Main objectives: 职责概览：

The role requires the ability to engage with your teams and customers, coupled with the ability to think strategically with vision around driving your business.

该职位需要与你的团队和客户紧密联系，以及与你的业务愿景相关的战略性思考能力。

A successful Operations Manager will demonstrate the ability to objectively assess the current state of the business through multiple sources- financials, customer feedback, employee performance, morale, etc. and find ways to improve all fronts with creativity, hard work and leadership. Ideal candidates will consistently demonstrate a customer focus and operation excellence and will excel at identifying, managing and developing top talent.

成功的运营经理能够客观地通过财务、客户反馈、员工绩效和士气等多个来源评估当前的业务状态,并寻求方法来提高创造力、主动性和领导能力。理想的候选人将一如既往地识别客户需求和卓越运营，管理和发展有潜能的人才。

Drive the Business and Deliver Results 推动业务和交付成果

They will hold self and team accountable for the achievement of financial targets through monitoring and improvement of measureable statistics that drive the business, including but not limited to:

他们会通过监察和提高流动量实现自我和整个团队的销售指标，包括但不局限于：

• Conversion

  随机应变。

• Average Transaction

平均交易。

• Daily, weekly, monthly, quarterly & annual targets

  日、周、月、季度及年度目标。

• Monitor store productivity, profitability & payroll budgets and develop long-range goals & objectives accordingly to maximize the business

  监控店铺销售能力，赢利能力及工资预算并更新发展长期目标，实现业务最大化。

• Represent market perspectives in product buying & allocation according to your customer demographic & business potential

根据店铺顾客的人数和潜在购买力分析市场的产品购买趋势及配比。

• Provide actionable feedback to increase business opportunities through product placement and exposure

提供有效的反馈意见以提高销售机会及品牌宣传。

• Ensure execution of all pricing strategies to achieve strong gross margins

  确保执行的定价策略来实现较高的毛利率

• Run stores with agility, changing direction & continuously improving based on key indicators and company direction

灵活的运营店铺，基于关键指标和公司改善的方向来改变和不断提高运营方向

• Ensure alignment of goals and priorities across stores

确保对准店铺的目标和优先考虑方向

• Practice proactive talent management – including succession planning and development of internal talent for future roles

不断学习人才管理方法,包括内部人才继任计划和发展有能力的未来潜在人才

• Anticipate manpower & capability needs by building a talent pool both for open roles & proactively for the future. Through your own hiring practices, and by instilling high hiring standards at the store level.

预测人力资源和能力需要通过构建一个人才开放角色和对未来的积极。通过自己的招聘实践,和店里灌输高招聘标准水平。

• Ensure that your team is diverse & reflective of your customer demographic

  确保你的团队的多样化并反映客户的人口变化

• Set clear performance standards and hold people accountable

制定明确的绩效标准和员工的责任性

• Motivate your teams to be energetic, enthusiastic and high performing and ensure proactive retention of key talent

激励你的团队变得充满活力、热情和高效并确保关键人才的保留

• Provide constructive feedback and coaching that encourages continuous improvement. Including celebrating success and giving clear constructive feedback when necessary

提供建设性的反馈和指导来鼓励持续改进。包括在成功是激烈员工并在必要时给予明确的建设性的反馈

• Serve as a sounding board and trusted, objective party so teams feel free to come forward and discuss any issues or challenges they may have

懂得聆听和信任，并适时进行客观的聚餐让团队随时提出并讨论他们现有的任何问题或挑战

• Manage employee relations issues in a calm, fact-based manner I

  管理员工关系问题包括冷静及基于事实的处事方式

• Serve as a conduit for key messages and important information so that stores stay informed, to share best-practices and create peer networks and so that the store perspective is well-represented

  作为关键信息和重要信息的管道,以便存储灵通的消息,分享***实践和创建对等网络和存储的角度是非常有利的。

• Communicate clearly and navigate ambiguity to share knowledge, information and experience with office, floor staff and customers

与办公室人员,员工和客户分享知识、信息和经验

• Display a strong commitment to self-development and growth

  显示一个强烈的自我发展和增长的承诺

Enable the Customer Experience客户体验

• Stay engaged with and provide coaching to your stores to ensure that they are delivering on our vision of transformational customer experiences

  挖掘可转变的客户群体,使他们成为店铺中新的一员

• Be able to diagnose and provide resources to your stores that will help increase the productivity of the selling environment, including but not limited to selling skills and/or customer service

  不仅限于现有的销售技巧和客户资源，致力于店铺购买力，还需维护和提供自己的客户资源

• Partner with the Buying Manager to ensure that the assortment strategy for your market is aligned with the needs of the business

  与采购经理合作,确保市场策略与业务需求保持一致

Build the Brand 树立品牌形象

• Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude

  对品牌的时尚理念有一定的认知，并有强烈的时尚敏锐力和对平拍的积极态度

• Ensure that the Assemble by Réel aesthetic is maintained across all touch points including presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment

  确定Reel集合店的审美理念，其中包括产品描述、着装要求、视觉标准、维护和销售规划以创造一个完整的品牌形象

• Ensure all stores in the market are merchandised according to visual guidelines and hold store teams accountable to the standards

  按照审美标准确保所有商店的货品充足，确保团队成员符合店铺标准

Operational Excellence 卓越运营

• Review operational reports and records to ensure compliance with the core operational policies & procedures and provide coaching & feedback to help stores improve as necessary

  以运营政策和程序为前提，复查营运报告和记录，并在有需要的时候提供指导和反馈。

• Ensure stores are practicing disciplined management of expenses such as payroll/wages, supplies and other expenses in a business-focused manner

  确保店铺日常工作的费用管理，如：工资/报酬、供应商和工作有关的其他费用

• Work with Brand Manager to ensure consistent enforcement of our people policies & ensure accurate and timely processing of employee paperwork

  与品牌经理共同贯彻公司的标准与流程，确保准确并及时处理员工的文书工作

• Protect market assets and ensures compliance with Loss Prevention practices to control shrink and manage inventory

  保护市场资源并遵守“预防损失”措施，控制差异并管理库存

• Provide feedback to Brand Manager when a policy or procedure is difficult to manage or enforce and/or with ideas for improvement

  当政策或程序与管理相违背或有合理化建议时，给品牌经理提供反馈

• Ensure maintenance of stores physical appearance and cleanliness

  维护店铺的干净和整洁

• Partner with Brand Manager to manage new store openings with a coordinated and planned approach.

  协助品牌经理管理新店开业计划。

The Ideal Candidate 任职要求

• 5-10 years retail management experience, previous multi-store management experience preferred

  5-10年零售管理经验，有店铺管理经验者优先

• A genuine enthusiasm about the fashion industry and product

  对时尚界和产品抱有热情

• Proven ability to drive sales and motivate teams through honesty, kindness, passion, humility, integrity, compassion, excellence and humor

具有诚实、善良、热情、谦逊、正直、同情、卓越和幽默能力来推动销售和激励团队

• Ability to be agile and change course when necessary

应变能力

• Excellent communication skills

  优秀的沟通技巧
  

Réel，源于法文，代表〝真实〞之意。芮欧百货希冀以其缤彩纷呈的高端精品，以及精致贴心的服务与梦幻多变的创意，诠释摩登潮人的万种风貌，创造令人惊艳向往的购物体验，成为现代潮流人士的摩登之苑。

芮欧百货地处上海市静安区精华地段，座拥时尚、创意、文化交汇的南京西路，临近拥有百年历史的老上海时尚圣地百乐门，直接与地铁2号线与7号线以及机场航站楼的出口相接，与南京西路静安寺商圈沿线的高端购物中心及百货公司遥相呼应，共同呈现最摩登的生活理念。此外，静安公园亦与芮欧毗邻而居，绿荫环绕的天然景致触手可及。
芮欧百货的项目建筑由国际著名的株式会社久米设计操刀，商场设计由株式会社评好负责。芮欧的外观设计起源自美丽浪漫的水晶雪球 (Snow Globe)。象征着芮欧是一份特别的礼物，是一个充满美丽的旋律，联想和记忆的地方。在这个现代与梦幻邂逅的空间里期待着意想不到的美丽惊喜。时尚且具有人文气息的空间里，处处充满精彩变化，每个楼层都有专属的氛围与特色，巧妙的展现出都会的高雅时尚风格。

[芮欧业态组合]
芮欧百货共设七层消费购物主题馆。B1为“时尚潮流”，将更多时尚服饰、配饰以及日常生活品牌结合设计感十足的时尚潮流空间，打造出具有时尚感与梦幻美感的独特氛围。1F、2F呈现“经典奢华”，汇集国际时尚前端的名品。前卫个性、流行元素、个性化品牌组成了3F独具特色的个性潮流时尚，顾客在这里将独享时尚流行元素，领略时尚先锋的风采。4F则彰显文创空间的生活情趣与态度，有齐全的手作课堂、书店以及生活品类。在此楼面，消费者可以享受慢活精致时光与美容服务。顶楼则设有空中花园与特色餐厅。地下二层是Réel Food芮食，聚集了全球多个知名美食品牌，将中式、日式、韩式、越式、意式，美式等各国美食收入囊中。无论是私人约会还是全家团聚，Réel Food芮食都是饕餮食客的首选。
[芮欧百货特色]
关于芮欧的商标—银杏叶
Réel 法文乃“真实”之意，寓意现代人内心最真实的自由，自信，与个性。而银杏叶是一个独特的树种，没有相似的族系，但其叶色与形状总是持续不断地求新求变，予人迥异的感官体验，正如芮欧百货----我们走出自己的风格，并带来璀璨的耀眼。
关于达利雕塑
西班牙超现实主义萨尔瓦多?达利（Salvador Dali）的传世铜塑名作《时间的贵族气息》 (Nobility of Time)屹立于芮欧百货入口，这件作品形似融化的时钟，钟顶饰以皇冠，表达时间的尊贵性。其伟大的艺术气息与繁华的南京西路相映衬，吸引全世界艺术追随者的关注和赏析，成为上海的新艺术地标。
关于商场品牌
位于芮欧百货1楼的Alexander McQueen和THOM BROWNE是中国大陆的***家店；来自意大利的Marni是上海的***家店；来自英国的设计师品牌Stella McCartney是上海的***家店。位于芮欧百货2楼的Alexander Wang、OFF-WHITE c/o Virgil Abloh?都是上海的***家店；ACNE STUDIO、MSGM和 A.P.C. (Atelier de Production et de Creation) 是中国大陆的***家店。更有GUCCI、BALENCIAGA、GIVENCHY等国际奢侈品牌入驻。La Salon de Jo？l Robuchon、大董、晶彩轩等餐厅的加入更是能满足食客对美食于环境的追求。位于4楼的钟书阁也同样为芮欧带来了浓烈的人文色彩。
关于商场音乐
不同主题，不同音乐。芮欧百货每个楼层的音乐完全不同。由来自纽约的SoundWalk制作公司为芮欧独家精心打造，融合了来自大自然的声音、动感鼓点、时尚配乐，甚至是天籁的童谣曲，尽显芮欧独特的高端优雅气质，配合上海摩登时尚的氛围，给宾客们带来无与伦比的购物感受和体验。
关于芮欧艺术餐厅（Rat Tar Art Bar）
RAT TAR ART BAR坐落于5楼露台旁边，店内的装潢以色彩纷呈的涂鸦元素所覆盖的大小各异的圆柱体组成，充满当代艺术的气息。富有前卫感的老鼠造型，作为RAT TAR ART BAR的“代言”，也为店内平添了观赏性和趣味性。客人除了可以体验独具特色的餐饮服务之外，还可以在店内欣赏并购买到心仪的艺术周边产品。RAT TAR ART BAR的进驻，为芮欧百货又添独特的艺术餐饮业态，将吸引更多热爱艺术的享乐主义人群的目光，成为沪上艺术人士的新兴据点。
关于Assemble by Réel
Assemble by Réel是把时尚作为自己个性表达的人心目中的理想目的地。立志于带给大家有趣, 新颖和独特的东西，为勇敢表达自己个性的人提供一个有质感,有层次的互动体验。继2016年为都市***开创个性化时尚坐标Assemble by Réel女装集成店后，2018年9月，Assemble by Réel再次于上海芮欧百货三楼打造全新男装及生活美学新空间。