上海招聘

Summary:    The Assistant Magic Manager is responsible for maintaining consistently high standards of operation and customer service in regards to guest requests and other services provided within the department and ensuring that all communications relating to the Hotel, external and internal, are actioned speedily and efficiently. In addition, as the Assistant Manager to the Magic Manager, this position is to support the Magic Manager’s role in guaranteeing employee satisfaction and development while maintaining inventory and cost levels. CORE VALUES CustomersTo know who our customers are and provide them with the product and service they want. PeopleTo manage the department’s human resources effectively and be aware of his/her responsibility to train and develop the team.To work as and enjoy being part of a team, pulling together to provide excellent service.   Quality  To ensure that the customer is provided with an exceptional product with exceptional team members in terms of service and flexibility. ProfitTo ensure that sales are maximised through answering the customers needs and that costs are controlled without compromising quality.  RESPONSIBILITIES:     ·         Ensure and maintain the security of information relating to customers and team members in the hotel·         Supervise the entire operation of the department and ensure that a high level of customer service is consistently maintained·         Deal efficiently and courteously with all customers’ requests by monitoring and following up with the according team members and correct channels·         Ensure the well being and engagement of all MAGIC service and call agents, compile departmental working schedules and ensure that departmental meetings are held on a regular basis in addition to daily briefings·         Actively retain talent and reduce employee turnover·         Ensure that staffing levels are kept to cover business expectations through necessary recruitment activities, that training is carried out on an ongoing basis, that development within the department is facilitated for all staff members and that reviews are carried out with all members of the team·         Train and shadow all new team members according to the training schedule and whenever coaching is required on a daily basis·         Ensure standards and procedures are set and understood·         Ensure the correct operation of the MAGIC Department·         Maximize sales and revenue for the hotel by maintaining a sales attitude at all times·         Work within all pre-set budgetary limits·         Create reports to understand the performance of the MAGIC Department·         Delegate tasks and long-term projects to Team Leaders and Senior Team Members to develop their leadership and responsibility for the team·         Ensure the complete knowledge of all systems used in the MAGIC Department·         Effect the fast and efficient monitoring and follow up of guest requests·         Ensure a high level of product knowledge of the hotel and local area·         Ensure the Magic Manager is kept fully aware of any relevant feedback from customers, team members and other departments·         Perform any required Service Recovery and make sure the guest leaves satisfied·         To be fully conversant with the Hotel Emergency and Evacuation procedures·         To be well informed of specials of the day, promotions, and daily events etc.·         Ensure PAR level of amenities and restock daily·         To be fully conversant with manual Front Office procedures to be used in the event of the Hotel’s systems being off-line·         This position includes night shift work as well as early and late shifts on a rotating basis·         Ensure grooming within the department is in line with the Hotel policy·         Must know all Hotel products and services and actively recommend to our guests·         Develop staff for future promotions through training, cross exposure and continuous coaching and counseling·         Ensure that there is a thorough hand over at the completion of each shift·         Motivate colleagues and create a team environment through living Blue Energy·         Any other duties assigned by Management  SPECIFICATIONS:      ·         Fluent in English and Mandarin.  Other languages will be beneficial.·         A minimum of Diploma in Hospitality or experience equivalent.·         At least 2 years experience in a supervisory role within the hospitality industry.·         Knowledge of PMS, POS, FCS, PABX and other related software will be beneficial.

静安昆仑大酒店地处城市中心，为商务和休闲人士提供一流的设施和贴心的服务。静安昆仑大酒店坐拥绝佳的地理位置，步行即可抵达著名景点静安寺。酒店到达两大高档商业街南京西路及淮海路仅咫尺之遥，并毗邻上海城市风貌保护区。在酒店附近搭乘地铁一、二、七号线即可方便快捷的到达城市各个重要商业及旅游目的地。
酒店所有客房均配备现代化的工作和休闲设备。光线充足的明亮房间，以宁静的大地色调为装饰，让您饱览城市风光。所有房间都提供超大工作空间，无线网络和42寸LED电视。位于38层的行政酒廊，为不同类型的旅行者提供专属的卓越体验。
静安昆仑大酒店的客房和套房，均拥有大理石浴室，内设化妆台、浴缸、淋浴等设备。豪华客房及行政客房拥有宽大办公桌和高速无线网络，满足工作及休闲需求。豪华全景大床房拥有开阔城市景观，可一览美丽的上海全貌。
酒店拥有设施完备的健身中心，室内温水泳池，壁球场及室外网球场。隐逸水疗提供专业的身体按摩和护理。行政酒廊宽敞大气，浦江美景尽收眼底。商务中心位于酒店二层，配备会议室、高速上网、影印、秘书及快递服务。
静安昆仑大酒店环境优雅的餐厅和酒吧汇集中外特色美食，是亲友团聚，宴请宾客的不二之选。