Vie ADD Service Leader Vie全天候餐厅服务主管
上海东方佘山索菲特大酒店
- 公司规模：500-1000人
- 公司性质：合资(欧美)
- 公司行业：酒店/旅游
职位信息
- 发布日期：2013-01-15
- 工作地点：上海-松江区
- 招聘人数：2
- 工作经验：二年以上
- 学历要求：大专
- 语言要求：普通话精通
英语良好 - 职位类别：其他
职位描述
SOFITEL LUXURY HOTEL COMMITMENTS:
1. To provide refined service by man and woman who take pleasure in providing pleasure
2. To think and act Luxury
3. To be committed in executing services with passion for excellence
4. To execute Sofitel Luxury Savoir-Faire and delivering inspired moments in a personalized way
5. To provide services with emotion, with passion, with soul, with sincerity, with confidence and being serene
6. Commitment in creating a harmonious environment with highly motivated inspired team ..where life is Magnifique for guests and all team members
1. GENERAL DUTIES:
i. This position is concerned with the responsibilities for the operation of the on a daily basis, commanding directly waiters, waitress, pantry hands, pantry runners.
2. MAJOR RESPONSIBILITIES:
i. To supervise the service of all restaurant staff on a daily basis.
ii. To assist the guest in choosing his or her beverage and or food order from the menu. And try to upsell specials as specified by the Chef and beverage items.
iii. To take the food or beverage order from the guest, ensuring that the order is accurate and has been double checked.
iv. To input the order accurately in the POS system as outlined within the Restaurant operating policy.
v. To ensure all cutleries are changed according to the order as outlined in the restaurant policy.
vi. To maintain a high standard of service to guests and recommend improvements.
vii. To check all stations, tables, pantry and display prior to each meal period and ensure areas are correctly set up.
viii. To follow up on service and make sure guests are given every attention.
ix. To assign stations and rotate duties to service staff and check on them to ensure correct procedures are followed.
x. Be responsible for the protection of all operating equipment, seeing that it is properly stored, handled and breakage is minimized at all times.
xi. To conduct daily briefings with all staff, informing them of daily specials, VIPs and other relevant information.
xii. To comply with any reasonable request make by the Manager.
xiii. To maintain a high profile during service periods to ensure standards of quality and service are maintained at all times.
xiv. To assist the Restaurant Manager during the course of their work, ensuring full support at all times.
xv. To assist with all F&B promotion within the outlet, including set up and implementation.
xvi. To check that there is sufficient operating equipment, guest and restaurant supplies, to ensure that all service standards are maintained for each days business. And is responsible to requisition additional replacement equipment and guest and restaurant supplies.
xvii. To assist in the direct service to the guest, ensuring high standards of service and customer satisfaction are maintained at all times.
xviii. To immediately communicate all guest feedback or problems to the Restaurant Manager
3. COMMERCIAL RESPONSIBILITIES:
i. To be fully responsible for the collection of all money that is due from the guest, for services and products consumed.
ii. To be fully responsible for the daily cashiering procedures (all duties inclusive)
4. HUMAN RESOURCES RESPONSIBILITIES:
i. To check arrival of all staff, assign meal breaks and make thorough inspections of uniforms and ensure correct grooming standards are maintained.
ii. To assist in the systematic training of all new staff to ensure their effectiveness on the job
iii. To ensure all Departmental and Hotel rules and regulations are followed at all times, enforcing discipline wherever required.
Qualifications:
? Minimum of 3 years international five star hotel at same position experience, preferably in the luxury setting
? A hands-on, can-do attitude when actively managing all aspects of a bar/restaurant for profitability
? Thorough understanding of how to manage, guide and motivate staff for expected results.
? Ability to work as a team across multiple cultures.
? Ability to market and promote venues to local and international clientele.
? A fun outgoing personality - able to interact effectively with our customer base and deliver genuine and memorable service.
? Strong oral and written communication skills
? Ability to communicate and manage changes
? Ability to work effectively in a team environment and take initiative
? Computer skills (word processing and spreadsheet)
? Fluency in English spoken and written
1. To provide refined service by man and woman who take pleasure in providing pleasure
2. To think and act Luxury
3. To be committed in executing services with passion for excellence
4. To execute Sofitel Luxury Savoir-Faire and delivering inspired moments in a personalized way
5. To provide services with emotion, with passion, with soul, with sincerity, with confidence and being serene
6. Commitment in creating a harmonious environment with highly motivated inspired team ..where life is Magnifique for guests and all team members
1. GENERAL DUTIES:
i. This position is concerned with the responsibilities for the operation of the on a daily basis, commanding directly waiters, waitress, pantry hands, pantry runners.
2. MAJOR RESPONSIBILITIES:
i. To supervise the service of all restaurant staff on a daily basis.
ii. To assist the guest in choosing his or her beverage and or food order from the menu. And try to upsell specials as specified by the Chef and beverage items.
iii. To take the food or beverage order from the guest, ensuring that the order is accurate and has been double checked.
iv. To input the order accurately in the POS system as outlined within the Restaurant operating policy.
v. To ensure all cutleries are changed according to the order as outlined in the restaurant policy.
vi. To maintain a high standard of service to guests and recommend improvements.
vii. To check all stations, tables, pantry and display prior to each meal period and ensure areas are correctly set up.
viii. To follow up on service and make sure guests are given every attention.
ix. To assign stations and rotate duties to service staff and check on them to ensure correct procedures are followed.
x. Be responsible for the protection of all operating equipment, seeing that it is properly stored, handled and breakage is minimized at all times.
xi. To conduct daily briefings with all staff, informing them of daily specials, VIPs and other relevant information.
xii. To comply with any reasonable request make by the Manager.
xiii. To maintain a high profile during service periods to ensure standards of quality and service are maintained at all times.
xiv. To assist the Restaurant Manager during the course of their work, ensuring full support at all times.
xv. To assist with all F&B promotion within the outlet, including set up and implementation.
xvi. To check that there is sufficient operating equipment, guest and restaurant supplies, to ensure that all service standards are maintained for each days business. And is responsible to requisition additional replacement equipment and guest and restaurant supplies.
xvii. To assist in the direct service to the guest, ensuring high standards of service and customer satisfaction are maintained at all times.
xviii. To immediately communicate all guest feedback or problems to the Restaurant Manager
3. COMMERCIAL RESPONSIBILITIES:
i. To be fully responsible for the collection of all money that is due from the guest, for services and products consumed.
ii. To be fully responsible for the daily cashiering procedures (all duties inclusive)
4. HUMAN RESOURCES RESPONSIBILITIES:
i. To check arrival of all staff, assign meal breaks and make thorough inspections of uniforms and ensure correct grooming standards are maintained.
ii. To assist in the systematic training of all new staff to ensure their effectiveness on the job
iii. To ensure all Departmental and Hotel rules and regulations are followed at all times, enforcing discipline wherever required.
Qualifications:
? Minimum of 3 years international five star hotel at same position experience, preferably in the luxury setting
? A hands-on, can-do attitude when actively managing all aspects of a bar/restaurant for profitability
? Thorough understanding of how to manage, guide and motivate staff for expected results.
? Ability to work as a team across multiple cultures.
? Ability to market and promote venues to local and international clientele.
? A fun outgoing personality - able to interact effectively with our customer base and deliver genuine and memorable service.
? Strong oral and written communication skills
? Ability to communicate and manage changes
? Ability to work effectively in a team environment and take initiative
? Computer skills (word processing and spreadsheet)
? Fluency in English spoken and written
公司介绍
Sofitel Shanghai Sheshan Oriental
上海东方佘山索菲特大酒店
The Sofitel Shanghai Sheshan Oriental is located in Songjiang District, Shanghai, about 20 minutes from Hongqiao Airport. Designed by renowned architects from Smallwood, Reynolds, Stewart, Stewart & Associates Pte.Ltd.based in Atlanta Georgia USA, this unique and exclusive platinum 5 star deluxe hotel has vibrant Tuscany style architecture featured with lagoons, water falls, exotic tropical landscaping designed by Belt Collins, a world leader in landscaping
上海东方佘山索菲特大酒店，位于上海市松江区，距离虹桥机场20分钟。酒店的建筑设计是总部设在美国乔治亚洲，亚特兰大世界知名SRSS建筑设计公司。酒店的建筑风格是托斯卡纳风格，以白金五星级标准设计，风格独特。景观园林设计公司是排名世界前列的贝尔高林，以人工湖，瀑布，热带园林景观为主。
The hotel provides 368 guestrooms, 7 ministerial villas, CLUBMILLESIMETM, 5 restaurants, 4 bars, 2,536 sqm of conference facilities, 3,135 sqm of Eco LE SPA, indoor and outdoor pools, SOFITTM Health Club, golf driving range, squash courts and tennis courts.
酒店包含368间客房，7栋别墅，索菲特行政俱乐部, 5个餐厅，4个酒吧，以及2,536平方米的会议设施，以及3,135平方米的生态水疗，室内、室外游泳池，健康中心，高尔夫练习场，壁球场和网球场。
Dear applicant,
亲爱的应聘者，
Thank you for your interest in wishing to join Sofitel Luxury Brand at the Sofitel Shanghai Sheshan Oriental, we are committed to review your application with the high degree of consideration, however, the most suitable candidate will be selected to fill in the appropriate position applied for
非常感谢您应聘索菲特豪华品牌上海东方佘山索菲特大酒店，我们秉承将合适的人安排在合适的岗位上的原则，认真阅读你的申请并慎重做出录用决定。
Your application has to be filled in full and please kindly upload your recent passport photo to the online application form.
您需要完整填写申请，将你的近期证件照和你的申请一起上传。
If you wish, you are also invited to personally apply at our Human Resources office every Tuesday, from 2:00pm to 5:00 pm.You may take the East Entrance and find the Human Resources Office in the basement of the hotel.
如果您愿意，也欢迎您在每周二下午两点到下午五点期间到我们人力资源办公室应聘。你可以从酒店东门（近嘉松南路）进入酒店，人力资源办公室位于酒店地下一层。
If you are not being contacted within two weeks since the date you have submitted your application, this results that the position has been filled-in already, however, your application will be kept in the potential talent file.We thank you for your interest in joining our team, wishing you a very successful searching for the position that you are looking for and a successful future in the hotel industry.
如果从提交申请当日起两周内您还没有收到我们的回复，有可能是由于我们提供的职位有限，暂时不能满足你的需求，但您的资料将保存在我们的人才库中。我们再次感谢你来应聘我们酒店，祝你在未来的求职路上一帆风顺，也期待你在酒店行业创造成功的未来。
非中介不收费，请勿转载！
上海东方佘山索菲特大酒店
The Sofitel Shanghai Sheshan Oriental is located in Songjiang District, Shanghai, about 20 minutes from Hongqiao Airport. Designed by renowned architects from Smallwood, Reynolds, Stewart, Stewart & Associates Pte.Ltd.based in Atlanta Georgia USA, this unique and exclusive platinum 5 star deluxe hotel has vibrant Tuscany style architecture featured with lagoons, water falls, exotic tropical landscaping designed by Belt Collins, a world leader in landscaping
上海东方佘山索菲特大酒店，位于上海市松江区，距离虹桥机场20分钟。酒店的建筑设计是总部设在美国乔治亚洲，亚特兰大世界知名SRSS建筑设计公司。酒店的建筑风格是托斯卡纳风格，以白金五星级标准设计，风格独特。景观园林设计公司是排名世界前列的贝尔高林，以人工湖，瀑布，热带园林景观为主。
The hotel provides 368 guestrooms, 7 ministerial villas, CLUBMILLESIMETM, 5 restaurants, 4 bars, 2,536 sqm of conference facilities, 3,135 sqm of Eco LE SPA, indoor and outdoor pools, SOFITTM Health Club, golf driving range, squash courts and tennis courts.
酒店包含368间客房，7栋别墅，索菲特行政俱乐部, 5个餐厅，4个酒吧，以及2,536平方米的会议设施，以及3,135平方米的生态水疗，室内、室外游泳池，健康中心，高尔夫练习场，壁球场和网球场。
Dear applicant,
亲爱的应聘者，
Thank you for your interest in wishing to join Sofitel Luxury Brand at the Sofitel Shanghai Sheshan Oriental, we are committed to review your application with the high degree of consideration, however, the most suitable candidate will be selected to fill in the appropriate position applied for
非常感谢您应聘索菲特豪华品牌上海东方佘山索菲特大酒店，我们秉承将合适的人安排在合适的岗位上的原则，认真阅读你的申请并慎重做出录用决定。
Your application has to be filled in full and please kindly upload your recent passport photo to the online application form.
您需要完整填写申请，将你的近期证件照和你的申请一起上传。
If you wish, you are also invited to personally apply at our Human Resources office every Tuesday, from 2:00pm to 5:00 pm.You may take the East Entrance and find the Human Resources Office in the basement of the hotel.
如果您愿意，也欢迎您在每周二下午两点到下午五点期间到我们人力资源办公室应聘。你可以从酒店东门（近嘉松南路）进入酒店，人力资源办公室位于酒店地下一层。
If you are not being contacted within two weeks since the date you have submitted your application, this results that the position has been filled-in already, however, your application will be kept in the potential talent file.We thank you for your interest in joining our team, wishing you a very successful searching for the position that you are looking for and a successful future in the hotel industry.
如果从提交申请当日起两周内您还没有收到我们的回复，有可能是由于我们提供的职位有限，暂时不能满足你的需求，但您的资料将保存在我们的人才库中。我们再次感谢你来应聘我们酒店，祝你在未来的求职路上一帆风顺，也期待你在酒店行业创造成功的未来。
非中介不收费，请勿转载！