Customer Service Support Agent(职位编号：56933BR)
亿贝管理（上海）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2012-12-24
- 工作地点：上海
- 招聘人数：若干
- 学历要求：本科
- 职位类别：咨询热线/呼叫中心服务人员 客服专员/助理(非技术)
职位描述
General Summary:
Proactive communicate with customer or respond to customer inquiries via Live Chat communication/email/phone in an efficient and effective manner in Mandarin and/or English.
Specific Duties:
1. Respond to live chat service/email/phone inquiries routed to Customer Support, solve customer’s inquiry in time
2. Outreach customers with product information and site navigation in Mandarin and English.
3. Exercise judgment in the examination, interpretation, and decisions concerning the resolution of problems.
4. Summarize and provide customer feedback to management.
5. Accurately record customer trends using the online tracking tool.
6. Perform related duties as assigned.
Job Requirements
1. Good lingual skills
2. Master a certain kind of language specialty- Cantonese, or English or Thai or Japanese or Korean.
3. Diploma holder or equivalent work experience preferred.
4. 1 year experience in a customer support environment preferred.
5. Experience in an Internet company, Customer service representative preferred.
6. Strong proficiency with Microsoft Office and the Internet
1. Good lingual skills
2. Master a certain kind of language specialty- Cantonese, or English or Thai or Japanese or Korean.
3. Diploma holder or equivalent work experience preferred.
4. 1 year experience in a customer support environment preferred.
5. Experience in an Internet company, Customer service representative preferred.
6. Strong proficiency with Microsoft Office and the Internet
7. Team work, good communication skills and self-motivated
公司介绍
eBay (NASDAQ: EBAY) is the world’s most vibrant marketplace for discovering great value and unique selection. eBay connects millions of buyers and sellers around the globe, empowering people and creating opportunity through Connected Commerce. Our vision for commerce is one that is enabled by people, powered by technology and open to everyone. We partner but never compete with our sellers and create stronger connections between buyers and sellers with product experiences that are fast, mobile and secure. As we celebrate our 20th anniversary, we're just as passionate today about connecting buyers and sellers as when we founded the company in 1995. For more information, visit *******************
联系方式
- Email：jiayazhou@ebay.com
- 公司地址：地址：span西藏中路268号来福士广场16层