Protection Services Agent
亿贝管理（上海）有限公司
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2014-02-20
- 工作地点：上海
- 招聘人数：若干
- 工作经验：一年以上
- 学历要求：高中
- 语言要求：普通话熟练
法语熟练 - 职位类别：其他 客服专员/助理(非技术)
职位描述
SPECIFIC DUTIES
1.Reviewing and attaching customer responses to claims filed against them or on their behalf.
2.Completing or canceling pending reversals when appropriate.
3.Restricting accounts when appropriate.
4.Closing of claims filed through PayPal's Consumer Protection Policies.
5.Application of the seller and buyer protection policy for case completion when appropriate.
6.Effectively identifying problems and issues by performing relevant research using the appropriate tools.
7.Escalating appropriately to Fraud Investigations.
8.Communicate effectively and concisely with customers, merchants, acquirers and issuers in pursuit of resolution on cases in written form (when required) without spelling or grammatical errors and verbally interacting (when required) on a professional, mature level even in adverse situations.
JOB QUALIFICATIONS
1. High School diploma or equivalent required
2.1 year experience in one or more of the following areas: Customer Support/Financial Services, Fraud Investigation, Transaction Processing, or Chargeback Processing
3. Customer communication experience (E-mail & Phone).
4. Foreign language proficiency, including Chinese, French, German, Japanese or Italian, is preferred
5.Ability to work independently while making sound business decisions on case information.
6.Ability to function in multiple telephone and email queues covering several product lines.
7.Proficiency with Advanced Admin Tools, Kana Response, eService, PayPal Intranet, Micosoft Office, and Attack.
1.Reviewing and attaching customer responses to claims filed against them or on their behalf.
2.Completing or canceling pending reversals when appropriate.
3.Restricting accounts when appropriate.
4.Closing of claims filed through PayPal's Consumer Protection Policies.
5.Application of the seller and buyer protection policy for case completion when appropriate.
6.Effectively identifying problems and issues by performing relevant research using the appropriate tools.
7.Escalating appropriately to Fraud Investigations.
8.Communicate effectively and concisely with customers, merchants, acquirers and issuers in pursuit of resolution on cases in written form (when required) without spelling or grammatical errors and verbally interacting (when required) on a professional, mature level even in adverse situations.
JOB QUALIFICATIONS
1. High School diploma or equivalent required
2.1 year experience in one or more of the following areas: Customer Support/Financial Services, Fraud Investigation, Transaction Processing, or Chargeback Processing
3. Customer communication experience (E-mail & Phone).
4. Foreign language proficiency, including Chinese, French, German, Japanese or Italian, is preferred
5.Ability to work independently while making sound business decisions on case information.
6.Ability to function in multiple telephone and email queues covering several product lines.
7.Proficiency with Advanced Admin Tools, Kana Response, eService, PayPal Intranet, Micosoft Office, and Attack.
公司介绍
eBay (NASDAQ: EBAY) is the world’s most vibrant marketplace for discovering great value and unique selection. eBay connects millions of buyers and sellers around the globe, empowering people and creating opportunity through Connected Commerce. Our vision for commerce is one that is enabled by people, powered by technology and open to everyone. We partner but never compete with our sellers and create stronger connections between buyers and sellers with product experiences that are fast, mobile and secure. As we celebrate our 20th anniversary, we're just as passionate today about connecting buyers and sellers as when we founded the company in 1995. For more information, visit *******************
联系方式
- Email：jiayazhou@ebay.com
- 公司地址：地址：span西藏中路268号来福士广场16层