上海招聘

Limitation & Appeal Agent - 受限账户审核粤语专员

Job Description:

1. Respond to inbound service requests via telephone.

2. Effectively identifying problems and issues by performing relevant research using the appropriate tools.

3. Analyze account history and trends to take appropriate action on accounts.

4. Review PayPal accounts and determine the legitimacy of the account and account holder and associated risk. Methods to accomplish this include reviewing documentation including: driver’s licenses, credit card statements, bank account statements, utility bills, transaction history, other fraud indicators, etc, various websites to confirm information on an account, message and customer history in Kana, and account information in Administrative tools.

5. Continually monitor cases to identify trends and notify management of information gleaned from that activity.

6. Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.

7. Maintain and promote a positive attitude while meeting productivity goals.

8. Continually display initiative to take on additional responsibilities toward professional growth.

9. Perform related duties as assigned.

Job Requirements:

1. Diploma holder or equivalent work experience preferred.

2. Strong proficiency with the Internet, including the ability to explain Internet functionality to customers via telephone or email.

3. Experience using Microsoft Office products including: Excel, Word, Outlook, and PowerPoint.

4. Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Attack).

5. Ability to function in multiple telephone covering several product lines.

6. Ability to communicate effectively via telephone by utilizing active listening and clearly speaking to customer.

7. Ability to make discretionary decisions based on research.

8. Ability to learn and adapt to new software technologies.

9. Use of a certain degree of creativity and latitude required.

eBay (NASDAQ: EBAY) is the world’s most vibrant marketplace for discovering great value and unique selection. eBay connects millions of buyers and sellers around the globe, empowering people and creating opportunity through Connected Commerce. Our vision for commerce is one that is enabled by people, powered by technology and open to everyone. We partner but never compete with our sellers and create stronger connections between buyers and sellers with product experiences that are fast, mobile and secure. As we celebrate our 20th anniversary, we're just as passionate today about connecting buyers and sellers as when we founded the company in 1995. For more information, visit *******************