上海招聘

Job Description:

Lead and grow client relation team to support GBI's growing client base for all product portfolio, work closely with stakeholders of pharmaceutical firms, GBI product team, account managers and sales specialists to ensure high quality training to meet client's needs, ensure clients high satisfaction level

Key responsibilities and accountabilities:
1 Lead client relation team to ensure high quality training, grow client relation team to meet the company's growing user base with strategic vision
2 Ensure Client relation team timely answer client questions, support client service tickets, organize training for new users when needed
3 Support key account managers to ensure current client renewal
4 Build solid relationship with client key contact person for daily operations
5 Proactively understand user needs
6 Give Client feedbacks to Product team in a structure way, coordinate with analyst and IT team efforts to continually improving product based on client use/response
7 Give effective training to client with solid knowledge of GBI products
8 Capable of identify client demand and introduce sales opportunities to key account manager or sales specialist
9 Work closely with GBI company leaders to develop client loyalty programs and user incentives
10 Develop client monthly and quarterly reports with strong analytical skills
11 Monitor key client usage from backend and manage abnormal high usage and low usage users
12 Responsible for managing senior relationships at major pharmaceutical companies
13 Able to interact professionally with senior management at MNC firms
14 Able to uncover client pain points, and be flexible and creative in finding solutions using GBI services and tools
15 Able to understand broad trends in pharmaceutical and healthcare industry in China and internationally
16 Able to understand needs of pharmaceutical companies as a whole, as well as individual departments and business units
17 Work closely with product team in driving innovation: short term customization and development and long term product strategy
18 Flexibility in learning to work with new product areas and addressing diverse pharmaceutical client needs such as new product launch, product licensing, sales operations optimization etc.
19 Maintain close contact with growing user network of GBI subscription database service. Encourage frequent use of system, respond to questions and suggestions and promote client satisfaction.

Minimum Education and Experience:
1 5-10 years working experience at client relation function in Pharmaceutical industry in client facing, professional B2B environment
2 3-5 years team management experiences
3 MBA degree is a plus, Bachelor degree holder as minimum requirement
4 Excellent spoken and written English is a must
5 Pleasant, patient, detail oriented and cheerful personality
6 Independent and entrepreneurial approach to problem solving
7 Strong presentation and communication skills

Additional Requirements
1 Track record of excellence in working with clients and addressing client needs
2 An outgoing personality - "a people person"
3 Native Chinese speaking and writing level is a plus
4 Education background in healthcare is a plus
5 Experience in life science or pharmaceutical related industries is a plus

GBI 2002年成立于上海，专注中国市场，为药企、器械企业和其他服务提供商建立多元的市场情报解决方案组合。GBI的高附加值行业信息、新闻及数据服务能力帮助个人和组织做出以数据为驱动的决策，更高效地沟通。

目前，GBI的产品及服务主要涵盖两个方面：信息与洞察产品、数据与分析服务。信息与洞察产品包括三个不同类型的数据库：SOURCE、DEVINT、METRIX。

◆ SOURCE 医药竞争情报在线数据库
   为医药行业的专业人士提供行业新闻、数据情报、分析工具，帮助企业作出以数据为驱动的关键决策。
◆ DEVINT 医疗器械竞争情报在线数据库
   整合了产品、公司、市场等方面的数据，并通过分析工具、及时的行业政策与新闻帮助企业作出以数据为驱动的关键决策。
◆ METRIX KOL医学专家在线数据库
   医疗行业专业人士筛选、追踪 KOL医学专家，更为高效寻求合作者，便捷地让研发人员掌握药物的研发状况，市场营销人员策划与执行市场推广方案将更为精准有效。

作为一个值得信赖的情报提供者，GBI与跨国公司及国内企业建立了长期的密切合作关系，共同推动医疗保健行业持续向前发展。目前公司客户覆盖95%以上跨国药企、中国创新药企业、咨询公司及投资公司。