上海招聘

Who you are：
Reporting to the Customer Service Supervisor, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion e-commerce environment, which will broaden as the team grows.

Responsibility：
Your responsibilities include and are not limited to the following:

? Ensuring the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel

? Respond to customer enquiries via several channels (WeChat, Email and Telephone)

? Provide information regarding products/services and other related enquiries

? Be the face of Farfetch to our customers and partners alike

? Working hour: 08:00-17:00 Monday to Friday

? Other tasks assigned by supervisor

Who You Are:

?Korean native speaker ideally with minimum of 2+ years’ experience in customer service, preferably in a luxury fashion retail, hospitality or e-commerce environment

?Excellent verbal and written communication skills in English, Korean and Mandarin

?Ability to work under pressure in a fast-paced environment

?Confident and articulate

?Good understanding of fashion/fashion brands

?Proficient user of IT systems, both customer service specific and windows packages

?Ability to exceed customer expectations

?Excellent listening skills

?Hardworking and passionate

Farfetch Limited 是一个立足于时尚奢侈品行业的全球领先科技平台，旨在将品牌、买手与时尚爱好者紧密连结起来。 2007 年，出于对时尚的热爱，José Neves 先生创立 Farfetch，并于次年将其发布上线。作为一个全球时尚电商平台，我们与来自 50 多个国家的 1200 多个人气品牌、买手店以及商场紧密合作，精选优质时尚单品，送至 190 多个国家的顾客手中。让全球时尚爱好者足不出户，即可选购海量奢品，尽享一站式购物体验。

此外，Farfetch 还通过 Farfetch Platform Solutions 服务为企业客户提供电商和技术解决方案；旗下的伦敦时装精品零售商 Browns 和美国潮牌寄售交易平台 Stadium Goods 为消费者提供更多时尚奢侈品购物选择；New Guards 平台则助力孵化多个全球时尚品牌。Farfetch 还积极投入到创新研发当中，不仅推出增强零售项目 —— Store of the Future 未来商店，还为时尚奢侈品行业研发核心技术、策划商业方案和提供服务。