上海招聘

ServiceMax System Administrator

Job Description

Do you have a passion for ServiceMax and SalesForce.com and the benefits they can deliver to an organization? We are seeking an individual with great communication skills and experience effectively driving the use of ServiceMax on the Force.com platform to achieve Field Service Operational Excellence.  

 

Our ideal candidate will have 3-5 years of related experience supporting ServiceMax, along with Salesforce.com.

 

As a ServiceMax System Administrator you will focus on the administration of ServiceMax, supporting our Service professionals both in-house and in the field.  The configuration of ServiceMax along with its technical underpinnings will be your responsibility. Perform all tasks related to the day-to-day operations of a large implementation of ServiceMax including but not limited to managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts and installation.  Responsible for the communication and training plans, including delivery of training.

Manage a fast-paced queue of support tickets, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.

Interact with Project management of a large scale ServiceMax implementation including the integration supporting Apps.

Assist in the configuration and maintenance of sandbox environments to facilitate development and QA testing of new features and functionality. Design, build, test and deploy enhancements to “Salesforce” and “ServiceMax” custom objects, page layouts, workflows, alerts, reports and complex dashboards within “Salesforce.”

Participate in the research, selection, set up and support of third-party application tools.

More about PerkinElmer:

Backed by an outstanding team of 7,600 employees located in over 150 countries across the world, PerkinElmer is a global leader focused on improving human and environmental health. We provide our customers with critical knowledge, expertise and innovative detection, imaging, software, and services solutions so that they can make better decisions for better outcomes. At PerkinElmer, we make a difference everyday – helping scientists, clinicians and governments detect earlier and more accurately to improve the health and safety of people and the environment. Our solutions range from enabling the discovery of more effective diagnostics and therapies, to making sure that the food we eat, the water we drink, and our environment are safe from contaminants. Join us to Make a Difference Today! 

The successful candidate will have solid experience using ServiceMax and Salesforce:

·         At least 3 years’ with ServiceMax experience (configuring, implementing, reporting, testing and training). Experience handling all aspects of CRM & Field Service, case management and platform maintenance preferred.

·         Salesforce.com administration certification preferred

·         At least 3 years’ experience with SalesForce.com

·         ServiceMax Administrator certification preferred

·         Must have excellent project and time management skills with the ability to juggle multiple projects/tasks across various user groups; and possess the ability to work in a fast-paced environment, with excellent written and verbal communication skills.

·         Experience in a Field Service Environment is preferred

·         Six Sigma & Project Management trained is preferred.

·         Requires a Bachelor's degree in Computer Science, Information Systems, Business Administration or Related Field. An equivalent combination of education and experience will also be considered.

• We seek a self-driven, goal-oriented problem solver who works as well on their own as they do with other team members.
•  
• Experience working in a matrixed, global and cross functional Service organizations is highly desired.

This position is based in one of Shanghai, China; PerkinElmer, Inc. headquarters; or Field Based.  Relocation assistance or sponsorship will not be provided.

10-20% Travel required: more during the initial implementation

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.

珀金埃尔默（PerkinElmer，PKI）是一家具有 80 多年历史的全球性技术公司，始终致力于为创建更健康的世界而持续创新，是全球领先的医学诊断、生命科学、检测、成像、信息学和科研服务提供商。目前在全球拥有约1.3万名员工，为超过150个国家和地区提供服务。珀金埃尔默是纽交所上市公司（纽交所股票交易代码：PKI），同时也是标准普尔500指数（S&P 500 Index）中的一员。2019年度，珀金埃尔默全球范围累计收入达到28.8亿美元，在中国地区收入达20亿人民币。
作为体外诊断行业的领先企业，珀金埃尔默医学诊断产品的业务包括临床感染诊断及输血安全业务、应用基因分析业务、生殖健康及独立医学实验室业务、自身免疫和过敏性疾病诊断业务等，主要应用于遗传代谢病筛查及诊断、常规肿瘤、***（含血站系统）等免疫项目筛查，孕前、产前、新生儿及儿科等妇幼保健领域的一站式特检服务，基因组学及测序相关样本制备及数据库解决方案。
在这次抗击新型冠状病毒疫情中，珀金埃尔默***时间加入抗击疫情的工作，开展医疗物资捐赠，目前已经向湖北、黑龙江、山东、河南等地赠送用于新冠病毒检测的全自动核酸提取构建系统及试剂，总价值超过1000万人民币。同时，珀金埃尔默的中国本土团队快速反应，***时间研发出可用于血液和各种呼吸道样本检测的新型冠状病毒（COVID-19）核酸检测试剂盒，并进入了中国国家药监局注册审批程序。
2020年3月，美国食品药品管理局（FDA）已为珀金埃尔默研发的新型冠状病毒核酸检测试剂盒（RT-PCR）批准了紧急使用授权（EUA）。同时，该新型冠状病毒核酸检测试剂盒作为一种体外诊断（IVD）设备，满足欧盟体外诊断试剂指令（IVDD）的要求，并获得欧盟市场的准入资格，且于4月被正式列入WHO应急使用清单（EUL，Emergency Use Listing）。
2020年8月国际著名期刊《Nature Biotechnology》发表了关于全球获批新冠病毒核酸检测试剂盒性能对比研究：珀金埃尔默研发的核酸检测试剂盒，以0.009copies/μL最低检测限（LoD）的显著优势排名全球***，为全球最灵敏新冠病毒核酸检测试剂盒。