上海招聘

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

随时以友好的态度与客人打招呼，为客人提供帮助，尽量用客人名字称呼客人。

Registers and rooms all arrivals according to established procedures

按照酒店的程序，为所有到达客人登记及安排房间。

Maintains intimate knowledge of departmental standards and procedures

详细了解部门标准及程序。

Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

为客人登记、结账及更换房间，按照预定部要求，确保把所有数据完整输入酒店电脑系统。

Maintains cashier float and ensures accurate daily report of all money received

维持现金流动，确保收到现金的准确性。

Cashes hotel guest’s personal and travelers checks and assists with currency exchange

为酒店客人兑换个人或旅游支票，协助客人兑换现金。

Keeps abreast of all modifications to accounting policies and procedures

了解会计政策及登记手续的更新。

Responsible and attends to guest’s request of using the service of safety box at all times

通过保险箱服务，满足客人要求。

Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.

了解酒店所有的促销政策，如季节性的打包，宣传单上的促销内容，以及洲际酒店集团的促销政策。

Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Duty Manager if he/she unable to assist

处理客人投诉，回答客人提出的疑问，在不能解决时，上报给前台主管或大堂副理。

Be familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels

熟悉其他的洲际酒店及其地址，以至客人在登记卡上指出下一个目的地时，能为客人推销另外的洲际酒店。

Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

尽量让住店客人对你所提供的服务满意，在客人离开时，为客人留下良好的酒店印象。

Performs the audit balances and prepares all works for audit in an orderly fashion

完成审记报告，为审记做准备。

When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

在值夜班时，检查夜间报告，准备晨报及为即将到达客人准备的表格。

Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

了解预定程序标准，其中包括：正确使用表格，怎样读电报、电子邮件、信息，怎样通过预定系统了解可供房间资源。

Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand

按照洲际品牌标准，维持良好的个人仪态、仪表。

Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times

保持前台工作区域的干净，及正常工作秩序。

Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard

尽量为客人提供高标准服务，特别是洲际酒店的忠实客人及贵宾的服务。

To handle the rebate, paid out /the account transferring.

处理折扣，付款及账目转移。

Base on Check list of each shift to complete task

根据每日工作任务检查表来更好的完成工作

Perform other duties as maybe assigned by superiors

完成上级布置的其他工作